Relay Phone Numbers
- 31 May 2023
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Relay Phone Numbers
- Updated on 31 May 2023
- 1 Minute to read
- Print
- DarkLight
- PDF
- New
Article Summary
The mobile app uses relay or shadow numbers to route calls through Dialpad and display the Dialpad caller ID on your mobile phone. Each contact is assigned a relay number, which remains the same for every call. The benefits of using relay numbers include calls made from your forwarding device displaying your Dialpad caller ID instead of your personal number. Even without data coverage, your calls will still show your Dialpad number. For international calls, you will only be charged a domestic call by your mobile carrier as the relay number is an in-country number, while Dialpad will charge at their low rates for the international leg of the call.
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If you've placed a call through our mobile app and noticed a different number coming up than the one you called, don't worry—it's supposed to do that.
We call that a relay or shadow number and its purpose is to route calls through Dialpad to display your Dialpad caller ID over your mobile phone. We'll assign a relay number to each of your contacts and use the same one every time you place a call.
Here are just a few benefits to using relay numbers:
- Calls made from your forwarding device use your Dialpad caller ID rather than your device's personal number.
- Even when you don't have data coverage, your calls will display your Dialpad number.
- For international calls, because the relay number is an in-country number you'll only be charged a domestic call by your mobile carrier while the international leg of the call will be charged by Dialpad at our low rates.
Dialpad Tip:
You'll only see relay numbers if you've opted to use your carrier to place outbound Dialpad calls.
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