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Calling FAQs
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Calling FAQs
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International Services FAQs
Customers are increasingly buying products from the other side of the globe – which creates a huge opportunity for businesses to sell in new markets. International communication should be as seamless as local communication and Dialpad's internationa...
Updated on : 19 Mar 2024
Ring Duration FAQs
Let's take a look at some frequently asked questions regarding ring tone and duration. What happens if my Department or Contact Center has a custom ring duration but my Operators or Agents have their own, too? We'll default to whichever r...
Updated on : 21 Jun 2023
Extensions FAQs
Extensions ensure that callers are directed to the right person every time. They can be configured for individual users, room phones, and shared lines. Let's go over some common questions. How do I use extension dialing within my company? You ...
Updated on : 04 Oct 2023
Call Forwarding FAQs
Improve your business’s availability by forwarding business calls to colleagues, different departments, or even your mobi le phone. Let's look at some common call-forwarding questions. How many forwarding numbers can I add to my account...
Updated on : 31 May 2023
Call Rate FAQs
Dialpad offers u nlimited local inbound and outbound calling within your country, the US, and Canada. Let's take a look at common call rate questions. How are rates billed? Calls are billed per minute, and texts are billed per message. Cha...
Updated on : 21 Mar 2024
Supported American and Canadian Service Numbers
Can I use Dialpad to place calls to service numbers (311, 411, etc.) Yes, but not all. Please refer to the sheet below to see which service numbers we support in the United States and Canada. United States Canada 711, 988, 911 711, 91...
Updated on : 23 Feb 2024
Voicemail Transcription FAQ
Can I receive an email with my transcription? Yes, an email is sent for individual users. How long is my transcription saved/stored/retained? Voicemails are stored in our system for as long as you keep it. Once deleted, voicemail reco...
Updated on : 31 May 2023