Number Assignment (FAQs)

How do I see all the numbers assigned to my team members?

To see the numbers assigned to your individual team members, navigate to Dialpad.com > Admin Settings > Users > select Export Team List

From the CSV upload, you'll be able to see every number assigned to your users. 

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Where can I assign a local number vs a toll-free number?

Local numbers can be assigned to the following:

  • Team Members
  • Main Line
  • Departments
  • Call Centers
  • Room Phones

Toll-Free numbers can be assigned to the following:

  • Main Line
  • Departments
  • Call Centers 
  • Room Phones
     

Do I need to add a number to my Department or Call Center?

Not necessarily—it all depends on how you've set up your call handling options. Keep in mind that if you don't assign a direct number to your Departments or Call Centers your team won't be able to:

  • Allow Operators/Agents to use the Department or Call Center caller ID
  • Allow Operators/Agents to message customers with the Department or Call Center caller ID

If an operator/agent makes a call or sends a message from the shared line inbox, and there is no number assigned, the caller ID will default to the Main Line number. 

To route callers to your Department or Call Center without a number, follow these steps:

  1. Navigate to Dialpad.com > Admin Settings > Office > Main Line > Business Hours & Call Routing > Edit Details
  2. Go to Routing options > Other Routing Options >  To another Department  > select your Department or Call Center

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