Number Assignment (FAQs)

Let's go over a few common questions regarding number assignments.

How do I see all the numbers assigned to my team members?

To see all the numbers assigned to your individual team members, head to your Admin Settings from Dialpad.com 

  1. Navigate to Users
  2. Select Export Users List
  3. Select Ok

Dialpad will then email you a CSV with every number assigned to your Users.

export_list_of_users.png

Where can I assign a local number vs a toll-free number?

Local numbers can be assigned to:

  • Team Members
  • Main Line
  • Departments
  • Call Centers
  • Room Phones

Toll-Free numbers can be assigned to:

  • Main Line
  • Departments
  • Call Centers 
  • Room Phones
     

Do I need to add a number to my Department or Call Center?

Not necessarily — it all depends on how you've set up your call-handling options.

If you don't assign a direct number to your Departments or Call Centers your team won't be able to:

  • Allow Operators/Agents to use the Department or Call Center caller ID
  • Allow Operators/Agents to message customers with the Department or Call Center caller ID

If an operator/agent makes a call or sends a message from the shared line inbox, and there is no number assigned, the caller ID will default to the Main Line number. 

To route callers to your Department or Call Center without a number, head to your Admin Settings from Dialpad.com 

  1. Navigate to Office Settings
  2. Select Main Line 
  3. Navigate to Business Hours & Call Routing 
  4. Navigate to Call Routing
  5. Select Edit Call Routing 
  6. Select Other Routing Options
  7. Select  To another department, office, call center or geo. router
  8. Select your Department or Call Center
  9. Select Save

Routing_to_Dept_or_CC.png

Why did I get two numbers when I signed up?

When you sign up for a Dialpad account, we automatically give you a free local Main Line number which cannot be removed. This number is considered your Company's phone number that your callers can call to reach out to any operator assigned to your mainline.

The second number you receive is your direct Dialpad number, which callers would use to reach out to you directly. 

How can I change my direct number?

If you'd like to change your phone number, either you, or your Admin, will need to contact ourSupport Team. 

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