Add Local or Toll-Free Numbers
- 21 Mar 2024
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Add Local or Toll-Free Numbers
- Updated on 21 Mar 2024
- 1 Minute to read
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- DarkLight
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Article Summary
Dialpad allows users to add local numbers to shared lines or individual users, while toll-free numbers can only be added to shared lines. To add a local number to a shared line, go to Admin Settings, select Departments or Contact Center, and choose Add a Number. Then, select Local as the number type and pick a number. Review the payment summary and add the number. For individual users, go to Admin Settings, select Users, choose the user, and access the drop-down menu. Select Calling, then Manage Phone Numbers, and choose Add a Number. Pick a number from the pool and follow the same steps as before. To add a toll-free number for a shared line, follow similar steps but select Toll Free as the number type. Note that Dialpad does not recommend calling toll-free numbers from your toll-free number due to the risk of being blocked by carriers.
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Dialpad lets you add local numbers to any shared line or user — toll-free numbers can only be added to a shared line.
Let's take a look at how to add local and toll-free numbers in Dialpad.
Who can use this feature
Company and office admins can add local and toll-free numbers.
Adding local and toll-free numbers will incur additional fees.
Add a local number
Local numbers can be added to individual users, or shared lines. Let's go over each.
Shared Line
To add a local number to a shared line, head to your Admin Settings from Dialpad.com
Select Departments or Contact Center
Navigate to Department or Contact Center Info
Select Add a Number
Choose Local under number type
Choose Change to pick a number, then Select
Select Next
Review the payment summary, then select Add Number
Dialpad will use an available license if possible, or, you'll be asked to purchase an additional license to assign on the local number.
Shared lines and users can have up to 30 numbers (local or toll-free) each.
Team Member
To add a local number to a Team Member, head to your Admin Settings at Dialpad.com
Navigate to Office Settings
Select Users
Choose the user, then select Options to access the drop-down menu
Select Calling
Select Manage Phone Numbers
Choose Add a Number
Choose a new number from the number pool, then Select
Select Next
Review the payment summary, then choose Add Number
Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the local number.
Add a toll-free number
To add a Toll-Free Number for a Shared Line, head to Dialpad.com and navigate to Admin Settings
Select Departments or Contact Center
Navigate to Department or Contact Center Info
Select Add a Number
Choose Toll-Free under number type
Choose Change to pick a number, then Select
Select Next
Review the payment summary, then select Add Number
Dialpad will use an available license if possible, or you'll be asked to purchase an additional license to assign on the toll-free number.
Shared Lines and users can have up to 30 numbers (local or toll-free) each.
Note
Due to the high risk of the call being blocked by a carrier, Dialpad does not recommend calling toll-free numbers from your toll-free number.
For more details, please head to our Call Rate FAQ article.
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