Let's take a look at post-call wrap-up time in Dialpad.
Who can use this feature?
*Our discontinued 'Dialpad Talk with Call Center Add-On' license also supports this feature but is limited to existing customers.
Enable Post-Call Wrap-Up Time
Before you can use the post-call wrap-up time feature, it must be enabled by the Company Admin.
From Dialpad.com, navigate to Admin Settings.
- Select Call Centers and choose the call center you'd like to enable post-call wrap-up
- Click Advanced Settings
- Click Agent Settings.
- Select Include a Post-Call Wrap-Up Time Before Agents Can Receive Their Next Call, then determine the amount of time.
Agents will then see a banner at the top of the Dialpad app after every successful call. Either the timer will run out and make Agent available again, or the Agent can select End Wrap-Up Time manually.