Post-call wrap-up time

Let's take a look at post-call wrap-up time in Dialpad.

Who can use this feature?

Post-call wrap-up time is available to Dialpad Contact Center and Sell customers on the Pro and Enterprise plans.

*Our discontinued 'Dialpad Talk with Call Center Add-On' license also supports this feature but is limited to existing customers.

Enable Post-Call Wrap-Up Time

Before you can use the post-call wrap-up time feature, it must be enabled by the Company Admin.

From Dialpad.com, navigate to Admin Settings.

  1. Select Call Centers and choose the call center you'd like to enable post-call wrap-up
  2. Click Advanced Settings
  3. Click Agent Settings.
  4. Select Include a Post-Call Wrap-Up Time Before Agents Can Receive Their Next Call, then determine the amount of time.

Agents will then see a banner at the top of the Dialpad app after every successful call. Either the timer will run out and make Agent available again, or the Agent can select End Wrap-Up Time manually.post-call-wrap-up-time-sample.png  

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