Receiving unwelcome calls and/or messages? With call blocking, you can take back control of who contacts your line (including fax numbers).
Block a Number
Individual User
From the Dialpad app, open the conversation thread view and select Block or Mark Spam.
Here are the options:
- Block and Send to Voicemail: Callers will be sent directly to voicemail. Conversations with this contact will appear in your inbox and recents.
- Mark as Spam: Callers will be sent directly to voicemail, and calls and messages will be sent to your spam folder.
- Block All Communications: Your number will appear out of service when the contact tries to call.
Choose an option, and it will take effect immediately. Blocked numbers will still appear in search results.
If you view the contact profile, you can also block a number by selecting Edit Contact > Block.
Shared Line — Admin
From the Dialpad app, navigate to the Shared Line's inbox and identify the number. Open the conversation thread view and select Block or Mark Spam.
Here are the options:
- Block and Send to Voicemail: Callers will be sent directly to voicemail. Conversations with this contact will appear in your inbox and recents.
- Block All Communications: Your number will appear out of service when the contact tries to call.
Choose an option, and it will take effect immediately but only for that Shared Line. Blocked numbers will still appear in search results.
If you view the contact profile, you can also block a number by selecting Edit Contact > Block.
Operators without Admin-level permission are unable to block a number for a Shared Line. Admins can only do this.
Manage Blocked Contacts & Numbers
From the Dialpad app, navigate to Contacts > Blocked.
You'll see a list of any contacts or numbers that are blocked. Choose one, and you'll see Unblock as an option in a banner at the top of the conversation thread.
Frequently Asked Questions (FAQs)
If block someone on my line, does it block it across the company?
No, it'll just block it for you. If you want it blocked across shared lines, reach out to your Admin to block that number.
Can shortcodes/emergency numbers/special numbers be blocked?
No.
Is there a way to review a list of all Office, Department, or Call Center's blocked numbers?
Not at this time.
What happens if I delete a blocked contact and then re-interact with them?
The contact is recreated and is unblocked.
If there are multiple contacts with the same number, and I block that number, will Dialpad display all contacts as blocked?
No. If you block a contact and then there's another contact with that same number, we will not show that the second contact was blocked. However, calls from that number will still be blocked.
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