App Troubleshooting

Our team works around the clock to deliver you the best possible product and we're always pushing out new features to improve your Dialpad experience. 

While we hope it won't happen, there is a tiny chance you could encounter a bug. If you do, our Support Team will walk you through any steps needed to get things back and running as soon as possible. They might ask for things like an error report, or for you to clear your caches, both of which you can do right from the Dialpad app. 

Let's take a look at the Help Menu feature.

Who can use this feature?

All Dialpad users.

Help Options

Our built-in Help Menu gives users quick access to common troubleshooting tips and support options.

From the Help menu you can:

  • Connect to a live support agent
  • Send Error Report 
  • Disable Run at Startup
  • Disable Hardware Acceleration
  • Enable Chromium Logging
  • WebRTC Diagnostics
  • Clear Cache
  • Enable Inspect Element
  • Toggle Developer Tools
  • Clear Cache and Restart App 
  • Reset Windows Position 
  • Open Logs Folder 
  • Show GPU information (Windows only)

Access the Help Menu 

The Dialpad Help Menu is available for both Windows and Mac OS users. 

Access the menu using Mac OS

  1. Click the Dialpad App 
  2. Select Help from the menu bar at the top of your screen

mac_help.png

Access the menu using Windows OS

  1. Click the Dialpad App 
  2. Select Help from the tool bar at the top of your screen

windows_help.png

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