Voicemail Issues
    • 13 Feb 2024
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    Voicemail Issues

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    Article Summary

    Are you finding some calls go straight to voicemail, or perhaps to your personal device? 

    Let's take a look at some common voicemail issues.

    Calls arrive on a personal device's voicemail

    With our forwarding prompt, you can push Dialpad calls back to your Dialpad voicemail instead of your personal device.

    Contact our Support Team to adjust your device's waiting duration if you don't want to enable a forwarding prompt.

    Calls go straight to voicemail

    If two calls come in at exactly the same time one call will ring out to the user or operator, and the other call will go straight to voicemail.

    Voicemail notification isn't working

    We will not send a voicemail email notification if there is no audio data, if the transcription is less than 6 characters, or if the voicemail is 5 seconds or shorter.



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