Your Dialpad Settings

Find your Dialpad profile in the Dialpad web portal. We've made it nice and easy to make changes to any personal settings in just a few clicks. Quickly access a specific section in your Dialpad profile's personal setting using a bookmark — Dialpad...

Need to make some changes to your profile? No problem — Dialpad makes it nice and easy to edit your profile. Let's take a look at what you can do.  Who can use this feature All Dialpad Users are able to change their name, job title, pronouns, ...

Are you finding some calls go straight to voicemail, or perhaps to your personal device?  Let's take a look at these common voicemail issues, and more.  Calls Arrive on a Personal Device's Voicemail With our forwarding prompt , you can pus...

Miss a call? Not to worry, callers can still get in touch with you by leaving a voicemail, and then you're able to find out what they're interested in discussing before calling back. Let's dive into the details of managing your personal voicema...

When you first log into your web portal , you can verify that the correct time zone is set for your personal account. You'll also need to set your timezone for any shared lines you've created (Main Line, Departments, Call Centers). In ei...

Caller ID - it's hard to imagine phone calls without it! By default, your outbound caller ID is set to your primary, direct Dialpad number. That doesn't mean you can't tweak it for one-off calls, or even globally. Admins can, however, limit certai...

Add more flexibility to your call routing options. With a custom ring duration, you get to decide how long a user line, Main Line, Department, room phone, or Contact Center rings before routing your call to another destination.  Let's take a closer...

In the dynamic world of remote work, now, more than ever, is it important to update your password r egularly to keep your data secure.  Not to worry, we've made this process quick and easy. Let's take a look at the steps below. Who Can Use Thi...

Once your Dialpad Administrator has created a team account, you can join the team by either: Accepting the emailed invitation Logging into Dialpad directly with your credentials

Going on vacation? Tired of getting woken up by late-night text messages? Set an SMS auto-reply message for when you're outside of  personal working hours  ('out-of-office') or in  Do Not Disturb mode . Auto-replies are also useful if swamped, ...

Using a hold queue on your personal line is a helpful tool that makes sure you don't miss important calls. It makes you look more professional, shows that you care about people's time, and helps you manage incoming calls easily.  Plus, it reduces i...

Determine your own personal working hours (separate from the Office or any Shared Lines ), and choose how incoming calls and messages are handled outside of those hours.  Let's take a look at how to set your personal working hours. W...

Thanks to Caller ID, the surprise element of a phone call is a thing of the past; and gone are the days of picking up the phone without knowing who was on the other line.  So, what exactly is Caller ID? Caller ID ( CID ) identifies an incoming cal...

Our team works around the clock to deliver you the best possible product, and we're always pushing out  new features  to improve your Dialpad experience.  While we hope it won't happen, there is a tiny chance you could encounter a bug. If yo...