Your Dialpad Settings

Once your Dialpad Administrator has created a team account, you can join the team by either: Logging into Dialpad directly with your credentials Accepting the emailed invitation Frequently asked questions Why am I receiving an anon...

Find your Dialpad profile in the Dialpad web portal. We've made it nice and easy to make changes to any personal settings in just a few clicks. Quickly access a specific section in your Dialpad profile's personal setting using a bookmark — Dialpad...

Need to make some changes to your profile? No problem — Dialpad makes it nice and easy to edit your profile. Let's take a look at what you can do.  Who can use this feature All Dialpad Users are able to change their name, job title, pronouns, ...

Missed a call? No problem! Callers have the option to leave a voicemail, giving you the opportunity to listen to their message before calling them back. Let's dive into the details of managing your personal voicemail. Who can use this featur...

Caller ID - it's hard to imagine phone calls without it! By default, your outbound caller ID is set to your primary, direct Dialpad number. That doesn't mean you can't tweak it for one-off calls, or even globally. Admins can, however, limit certai...

Determine your own personal working hours (separate from the Office or any Shared Lines ), and choose how incoming calls and messages are handled outside of those hours.  Let's take a look at how to set your personal working hours. W...

Add more flexibility to your call routing options. With a custom ring duration, you get to decide how long a user line, Main Line, Department, room phone, or Contact Center rings before routing your call to another destination.  Let's take a closer...

Going on vacation? Tired of getting woken up by late-night text messages? Set an SMS auto-reply message for when you're outside of  personal working hours  (out-of-office) or in  Do Not Disturb mode . Auto-replies are also useful if you're swam...

Using a hold queue on your personal line is a helpful tool that makes sure you don't miss important calls. It makes you look more professional, shows that you care about people's time, and helps you manage incoming calls easily.  Plus, it reduces i...

If your audio device didn't connect automatically, you can still make manual adjustments to your Dialpad audio settings.  Let's take a look at how to manually add a default device for both Windows and Mac users, as well as adjusting your sound sett...

In the dynamic world of remote work, now, more than ever, is it important to update your password r egularly to keep your data secure.  Not to worry, we've made this process quick and easy. Let's take a look at the steps below. Who can use thi...

Thanks to Caller ID, the surprise element of a phone call is a thing of the past; and gone are the days of picking up the phone without knowing who was on the other line.  So, what exactly is Caller ID? Caller ID ( CID ) identifies an incoming cal...

Are you finding some calls go straight to voicemail, or perhaps to your personal device?  Let's take a look at some common voicemail issues. Calls arrive on a personal device's voicemail With our forwarding prompt , you can push Dialpad ca...

Our team works around the clock to deliver you the best possible product, and we're always pushing out  new features  to improve your Dialpad experience.  While we hope it won't happen, there is a tiny chance you could encounter a bug. If yo...