Features
Pricing
Developer Docs
My Requests
English
English
Ja - 日本語
Contents
x
Getting Started
Dialpad Admin
Security and Trust
Ai Meetings
Contact Center and Ai Sales
Devices
Calls, Messages, and Faxes
Integrations
Digital Engagement
Dialpad Self Service
What’s New at Dialpad
Powered by
User
12 Articles
in this category
Share this
Print
Share
Dark
Light
Contents
User
12 Articles
in this category
Share
Dark
Light
Manage Your Dialpad Devices
Easily manage all your Dialpad devices from a single web browser tab. See which devices you're currently logged in to, and designate the devices that should ring. Let's take a look at managing your devices in Dialpad. View devices To view your D...
Updated on : 06 Nov 2023
Getting Started with the iOS App
With Dialpad you get the freedom to work from anywhere on the iOS devices you use every day. At this point, you've already downloaded the iOS app and are ready to connect and launch the app for the first time. Let's take a look at your first ste...
Updated on : 02 Jun 2023
Add a Forwarding Prompt
Is your mobile device picking up voicemails before Dialpad? If you've disabled inbound HD Calling, you can still have your Dialpad calls routed to your Dialpad Inbox by using our Forwarding Prompt feature. When a forwarding prompt is enabled, and ...
Updated on : 20 Oct 2023
Switch a Call Between Devices
Dialpad lets you switch a call between devices, all without missing a word. Take a conversation from device-to-device at any time. Let's take a look at how to switch a call between devices in Dialpad. Switch to Desktop App Identify the active ...
Updated on : 02 Jun 2023
Park a Call on Your Main Line
Need to manage large volumes of incoming calls? Dialpad's Call Park feature allows Agents to handle calls as a team by moving incoming calls to a "parking lot" where teammates can then pick up the calls from another extension. Let's take a l...
Updated on : 10 Aug 2023
Switch between HD and carrier
On an HD call but heading out of WiFi range? Tap on the carrier icon on your active call screen to switch to your carrier network (requires carrier service). We'll initiate a call from your native dialer, which will automatically connect. Plus, ...
Updated on : 02 Jun 2023
Dialpad Companion Mode
Dialpad’s incredible Ai offers a number of benefits for your calls and meetings, but sometimes you’re on a call that isn’t done through the Dialpad app. That's where Companion Mode comes into play. What is Companion Mode? Dialpad compa...
Updated on : 28 Nov 2023
Dialpad Everywhere
Gain instant access to Dialpad features you use most, no matter what tab, window, or app you’re using. Before getting started with Dialpad Everywhere, make sure you've upgraded to the latest available version of the app. How to set up Dialp...
Updated on : 10 Nov 2023
Use your Polycom Phone
Before diving into our user guide, make sure that you're using one of our compatible Polycom devices . Place a Call With either your handset or headset, you can place a call by: Direct Dial Scanning through Call History Search a contact To ...
Updated on : 14 Sep 2023
Transfer Calls on Your Polycom
Transfer calls between team members, or between your Executives and Assistants on your Polycom device. Dialpad and Polycom make this process nice and easy, we provide three ways to transfer your call: Ask First (Warm Transfer) ...
Updated on : 02 Jun 2023
Transfer Calls to a Hold Queue on your Polycom
Users have the ability to transfer a call to another user's individual hold queue and have that call be answerable on the desk phone. Just follow the steps laid out below: While on an active call, click on More from your desk phone Press ...
Updated on : 02 Jun 2023
Use your Obihai phone
Learn all about the features of your Obihai phone while using Dialpad. The features mentioned below will work with any of our compatible Obihai devices outlined . Place a Call To place a call with your handset or headset, you can: Direct Dia...
Updated on : 13 Jun 2023