Dialpad standardizes recording and transcription greetings across inbound calls to create a clear, consistent experience for callers and make greeting management easier for admins. The system includes default greetings, localized versions for different regions, and enhanced tools for managing custom greetings, including fast and easy Text-to-Speech (TTS) functionality for creating recordings.
Who this impacts
As of October 17, 2025, Dialpad offers an improved experience for inbound call recording and transcription disclosures in Contact Centers and Departments.
Now Dialpad Admins can choose from Dialpad’s clear, customer-friendly default greetings or create their own using the built-in text-to-speech (TTS) tool.
This applies to inbound calls for Contact Centers and Departments only, outbound calls are not affected.
Why call recording and transcription greetings matter
Having a clear and detailed call recording and transcription greeting is important because it provides:
Clarity for callers: When recording or transcription is active, every caller hears a consistent message, setting clear expectations from the start.
Transparency and trust: Clear notifications help build confidence and ensure everyone understands when recording or transcription takes place.
Efficiency: Centralized management and TTS tools simplify how greetings are created, updated, and maintained.
Scalability: Standardization supports a unified caller experience across teams while still allowing controlled customization where needed.
What you need to do
On or after October 14, 2025, you need to select one of the new Dialpad voices or use the Text-to-Speech tool to create your own greeting. These changes ensure notifications are transparent and consistent, with minimal effort required.
Note
If no action is taken, we’ll automatically update your inbound greeting to the default call recording disclosure.
How to update your call recording greeting
To learn how to update the call recording greeting for your Contact Center or Department, follow the instructions in this Help Center article.
Our talk-to-text tool is simple: just write your script in the text box, choose the language and voice, and we’ll take care of the rest. 
What needs to be included in your call recording greeting
Call recording greetings need to clearly inform your callers that the call may be recorded/transcribed by us and our service providers.
A greeting is eligible if it conveys two things:
Call recording/transcription is in use: Clearly tells the caller that their call may be recorded or transcribed.
A third party is involved: Makes it clear that a 3rd party may perform the recording or transcription (e.g., a partner or service provider).
Expand the box below to see examples of acceptable and unacceptable call recording greetings.
Examples
An exact script match is not required, let’s look at some examples of what types of greetings will be accepted.
✅ Acceptable greetings
“This call may be recorded or transcribed by us and our service providers for quality assurance.”
“Thank you for calling AeroLabs. Your call is recorded and transcribed by our partners to ensure a quality experience.”
“Welcome to AeroLabs. Calls are recorded by our service providers to…”
❌ Unacceptable greetings
“This call may be recorded for quality purposes.”
“We might record this call for training purposes.”
(Reason: No mention of transcription or service providers.)
Frequently asked questions
What happens if I don’t update my call recording greeting?
If you do not update your call recording greeting, Dialpad will apply a default greeting. You can update this at any time from your Admin Settings using our Text-to-speech functionality.
Do I have to use a call recording greeting for calls?
Call recording greetings are mandatory for recorded or transcribed calls.
What if I don’t want transcription mentioned?
The updated wording is current best practices and Dialpad requires it for better transparency for your callers.
What if I didn’t have a call recording greeting before?
If you did not have a call recording greeting, Dialpad will apply a default notification. You can update this at any time from your Admin Settings using our Text-to-speech functionality.
Will my analytics be impacted?
No. Only the call recording greeting is changing.