Sri Lanka Porting Guide

Need to port a number from Sri Lanka? This guide will walk you through the process.

Supported number types

Dialpad can port the following Sri Lankan number (LK +94) types:

• Toll-Free Number 

Required documents

In order to complete your port request, Dialpad requires the following documents. 

• LOA
• Latest Invoice from current carrier
• COA (Change of Agency)

Document list 

Click the link below to obtain the LOA for your port request.

• Toll Free LOA

How long will it take?

The standard lead time (SLT) for a port request is:

• 35 business days for toll-free numbers

Porting requirements

• The full list of phone numbers you want to port including the country code
• The LOA must be signed by the person who has administrative rights on the account with the current carrier.
• A Change of Agency (COA) is only applicable for the following ranges:
  • 9411xxxxxxx

Possible port rejection reasons

While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request. 

• Incorrect end user name
• Incorrect service address
• Number is not active

Porting checklist

• LOA is filled out, dated, and signed
• Latest invoice from current carrier
• All numbers are active with your current carrier
• All numbers in your account are porting over or you’ve disassociated them from the other numbers in your account with your current provider
• You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.

Cost

We charge a one-time porting fee for Sri Lanka. For more information please reach out to [email protected].

More information

Be sure to read our Porting FAQs for more information on the porting process.