Office 365 Login Issues
    • 07 Jun 2023
    • 2 Minutes to read
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    Office 365 Login Issues

    • Dark
    • PDF

    Article summary

    Office 365 users may encounter login issues, and this article provides solutions for common errors. If an error occurs when logging into Dialpad with an Office 365 account, it may be because the Office 365 Admin has not enabled user consent for applications. The Admin needs to grant end users the ability to install applications and grant access to their user resources. To enable user consent, the Admin can follow specific steps outlined in the article. Additionally, if there are difficulties logging into the iOS app using O365 or Google Workspace credentials, users can try closing the app, logging in through a browser, and then signing in again on the mobile app. For authenticating Dialpad through Office 365, users need to ensure they have been granted global admin permissions in Azure Active Directory (AAD) and have "Read and Write Directory Data" permissions.

    Some things are just easier than others, and Office 365 does sometimes give our Users login issues. 

    Let's go over some common errors and how to fix them. 

    Why am I seeing an error when I try to login with my Office 365 account?

    If you receive an error when trying to log into Dialpad with your Office 365 account, your Office 365 Admin may not have user consent for applications enabled. 

    In order to sign into Dialpad, your Admin will need to grant end-users this ability, which allows them to install applications and grant access to their user resources (such as calendars, contacts, etc.). 

    If you receive the error message below (or similar), your Admin may need to change this setting. Once this is done, you should no longer receive the error when trying to sign in. 

    To turn on or adjust your user content, follow these steps:

    1. Get the Windows Azure AD Powershell Module. Available on TechNet.
    2. Connect to your Office 365 Tenant

      $msolcred = get-credential
      connect-msolservice -credential $msolcred

    3. Check the current settings for allowing user consent

      Get-MsolCompanyInformation | fl
      DisplayName : Contoso
      UsersPermissionToUserConsentToAppEnabled : False
      A value of "False" indicates that users cannot consent to applications.
    4. Turn on user consent to applications

      Set-MsolCompanySettings -UserPermissionToUserConsentToAppEnabled:$true

    5. Verify that user consent to applications is turned on

      Get-MsolCompanyInformation | fl
      Display Name : Contoso
      UsersPermissionToUserConsentToAppEnabled : True
      A value of "True" indicates that users can consent to applications.

    Turning on user content impacts users in the following way:

    • End users can consent to applications and allow access to their user resources such as calendar, contacts, etc.

    Why can't I log into the iOS app?

    You may be running into a device permissions issue. If your company is using Microsoft InTune to manage your device, be sure to tap "Yes" after tapping Login with Microsoft. If your company is not using Intune, tap "No".

    If you're still unable to log into the mobile app using your O365 or Google Workspace credentials, you can also try the following steps:

    1. Close the app on your iPhone. (Here's how to close an app on your iPhone.)
    2. Open your default browser on your mobile device then type in
    3. Once done, open another browser tab and type in
    4. After you login, open the mobile app and sign in again.

    Why can't I authenticate Dialpad through Office 365?

    Make sure that you've been granted global admin permissions in AAD. You can check on whether or not you have these permissions (and configure them if not) in your Office 365 Admin portal or in the Azure portal

    Dialpad uses the "Read and Write Directory Data" for admin permissions (Directory.ReadWrite).


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