Make & Receive a Video Call
    • 31 Dec 2024
    • 1 Minute to read
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    Make & Receive a Video Call

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    Article summary

    Dialpad offers video call options through Dialpad Meetings or the Dialpad app for one-on-one calls. To start a video call, navigate to a conversation thread and select the More Menu beside the Video icon. Choose to place the call via Dialpad Meetings or Dialpad. To receive a video call, select Answer when receiving the notification. Video call controls include Mute/Unmute, Video On/Off, Screen Share, Full Screen, Pause, and Hang Up. Video calling within the Dialpad app is available for Dialpad users calling others within the same company. External contacts require the Dialpad Meetings app for video conferencing.

    Sometimes a little face-to-face makes all the difference. 

    Dialpad and Dialpad Meetings are fully integrated for videoconferencing, but you can also use the Dialpad app to launch quick, one-on-one video calls.

    Let's take a look at video calls in Dialpad.

    Who can use this

    Video calling from within the Dialpad app is available for Dialpad users calling other Dialpad users within their company.

    Start a video call

    To start a video call from the Dialpad app, navigate to a conversation thread and select the More Menu beside the Video icon.

    You have two options:

    1. Place the video call via Dialpad Meetings

    2. Place the video call via Dialpad 

    Select your preference and Dialpad will automatically dial your contact.

    When the contact answers, their video will appear on the screen.

    Receive a video call

    To receive a video call, simply select Answer when you receive the Incoming video call notification in the top-left corner of your Dialpad app. 

    You're also able to answer a video call using the pop-up alert from outside the Dialpad app.

    If don't want to answer a video call, select Decline.

    Video call controls

    Dialpad offers the following controls during a video call:

    • Mute/Unmute

    • Video On/Off

    • Screen Share

    • Full Screen

    • Pause

    • Hang Up

    User interface showing Richard Taylor's contact details and communication options.

     Frequently asked question

    Why don't I see the video call icon beside every contact?

    Video calling from within the Dialpad app is available for Dialpad users calling other Dialpad users within their company. If your contact is an external (non-Dialpad) contact, you'll need to use the Dialpad Meetings app to video conference with them.



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