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We're always rolling out product updates to our integrations to ensure you get the most out of Dialpad.
Let's take a look at what's new from our most recent release on Sept 7th, 2023.
You'll also discover some bug fixes to improve reliability.
Salesforce
Screen Pop improvement | Screen Pop will now appear for calls whether they have a contact match, multiple matches, or no matches at all.
Default timezone for date picker | We've set a default for the Timezone field in the Powerdialer. If a timezone is not set, the dialer will automatically default to the Powerdialer user's timezone.
SMS logging for shared lines | SMS logging for shared lines is now available in our Early Adopter Program.
Bullhorn
Improved record creation functionality | During a warm transfer, the receiving Contact Center agent can now create a new record.
For example, if Mary calls into a Contact Center, and Agent Paul answers, Paul can enter notes via the Bullhorn integration (and they'll automatically be saved).
Paul can then transfer Mary to Betty, a Contact Center Agent in a different Contact Center within the same company. Mary will be on hold while Paul talks to Betty and before the transfer is complete, Betty can create a new record (contact, candidate or lead) for Mary.
Other improvements
We've also fixed some minor bugs, improving your overall experience with Dialpad integrations.
Happy Dialing!