Supported User and Room Phones
  • 20 Feb 2024
  • 1 Minute to read
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Supported User and Room Phones

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Article Summary

Dialpad provides configuration and provisioning support for many popular phones and room devices. If you are looking for instructions on how to set up a user with a deskphone or conference room phone please visit ourset up a user desk phone orset up a room phone articles.

This article goes over sound devices and headsets that are supported with Dialpad’s desktop or browser app.

Let's dive into the details. 

Activation 

When phones are purchased from Dialpad, they come out of the box ready to be activated with Dialpad. 

If a supported phone was purchased elsewhere, it can still be used with Dialpad, but additional setup steps might be required. 

Be sure to read our Help Center articles for more information on Poly Obi or Yealink phones.

Best support phones

Dialpad supports the following Obihai, Polycom, and Yealink IP desk and room phones.

Desk phones 

Manufacturer Models Features 
Poly — Obi edition (Obihai)
  • VVX 250, 350, 450
    •  Firmware: 6.4.3.10318
  • Provisioning
  • Secure
  • Line key configuration
  • Paging
  • Multi-line Department
Yealink
  • T33G
    • Firmware: 124.86.0.51
  • T42U, T43U, T46U, T48U
    • Firmware: 108.86.0.51
  • T54W
    • Firmware: 96.86.0.45
  • T53, T53W, T57W
    • Firmware: 96.86.0.127
  • T58W
    • Firmware: 150.86.0.50    
  • Provisioning
  • Secure
  • Line key configuration
  • Paging
  • Multi-line Department

Conference phones

ManufacturerModelsFeatures
Poly
  • Trio 8300
    • Firmware: 8.1.2
  • Trio 8500, 8800
    • Firmware: 7.2.1.1679
  • Trio C60
    • Firmware: 5.9.5.3153
  • Provisioning
  • Secure

Cordless DECT solutions

ManufacturerModelsFeatures
Poly 
  • Rove B1, B2 and Rove 20, 30, 40
    • Firmware: 8.0.06
  • Provisioning
  • Secure
Yealink
  • W70B / W56H, W59R
    • Firmware: 146.85.0.40
  • Provisioning
  • Secure

ATAs

ManufacturerModels Features
Poly 
  • 402
    • Firmware: 4.0.1
  • Provisioning
  • Secure

Other phones

The following devices are supported with reasonable effort. 

These devices are older and may not be sold, or even have continued firmware support from the manufacturer. While Dialpad can configure and provision devices in this list, the level of support and feature availability we can offer is more limited than the list of devices in the table above.

Deskphones

ManufacturerModelFeatures
Poly (UCS)
  • VVX 150, 201, 301, 311, 401, 411, 501, 601
    • Firmware: 6.4.2.3256
  • Provisioning
  • Secure
Poly Edge E Series 
  • Edge E100, E220, E300, E320, E350, E400, E450, E500, E550
    • Firmware: 8.2.0
  • Provisioning
  • Secure
  • Speed dial
Cisco
  • 6800, 7800, and 8800 Series MPP Phones
    • Firmware: 11.3.6
  • 6821, 6841, 6851, 6861, 7811, 7821, 7841, 7861, 8811, 8821, 8841, 8845, 8851, 8861, 8865
    • Firmware: 11.3.6
  • Provisioning
  • Secure

Conference phones

ManufacturerModelFeatures
Poly
  • SoundStation 5000
    • Firmware: 4.0.14.1580
  • SoundStation 6000, 7000
    • Firmware: 4.0.15.1009
  • Provisioning
  • Secure

Cordless DECT solutions

ManufacturerModelFeatures
Poly
  • D230
    • Firmware: 7.1.3.9112
  • Provisioning
  • Secure

ATAs

ManufacturerModelFeatures
Obi
  • Obi300, Obi302
    • Firmware: 3.2.2.6259
  • Provisioning
  • Secure

Generic SIP registration 

It is unsupported, Dialpad will only validate the SIP credentials which are still valid for that device.

Tracking adoption

Office admins can track the adoption of company-issued devices like laptops, mobile, or desk phones straight from their Dialpad analytics.

Apply your filters and navigate to Calling Habits. Here, you'll see a breakdown of device usage. 

You’ll also see a breakdown of device usage in your weekly analytics reported automatically sent to office admins.



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