Supported User and Room Phones
    • 13 May 2024
    • 1 Minute to read
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    Supported User and Room Phones

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    Article summary

    Dialpad offers configuration and provisioning support for various phones and room devices. They provide instructions on setting up deskphones and conference room phones. This article focuses on sound devices and headsets supported by Dialpad's desktop or browser app. When phones are purchased from Dialpad, they are ready to be activated. If a supported phone is purchased elsewhere, additional setup steps may be required. Dialpad supports Obihai, Polycom, and Yealink IP desk and room phones, as well as cordless DECT solutions, ATAs, and other phones. Older devices are also supported with some limitations. Office admins can track the adoption of company-issued devices through Calling Habits and weekly analytics reports.

    Dialpad provides configuration and provisioning support for many popular phones and room devices. If you are looking for instructions on how to set up a user with a deskphone or conference room phone please visit ourset up a user desk phone or set up a room phone articles.

    This article goes over sound devices and headsets that are supported with Dialpad’s desktop or browser app.

    Let's dive into the details. 

    Activation 

    When phones are purchased from Dialpad, they come out of the box ready to be activated with Dialpad. 

    If a supported phone was purchased elsewhere, it can still be used with Dialpad, but additional setup steps might be required. 

    Be sure to read our Help Center articles for more information on Poly Obi or Yealink phones.

    Best support phones

    Dialpad supports the following Obihai, Polycom, and Yealink IP desk and room phones.

    Desk phones 

    Manufacturer Models Features 
    Poly — Obi edition (Obihai)
    • VVX 250, 350, 450
      •  Firmware: 6.4.3.10318
    • Provisioning
    • Secure
    • Line key configuration
    • Paging
    Yealink
    • T33G
      • Firmware: 124.86.0.51
    • T34W
      • Firmware: 124.86.0.75
    • T42U, T43U, T46U, T48U
      • Firmware: 108.86.0.51
    • T54W
      • Firmware: 96.86.0.45
    • T57W
      • Firmware: 96.86.0.127
    • T53, T53W
      • Firmware: 96.86.0.70
    • T58W
      • Firmware: 150.86.0.50    
    • Provisioning
    • Secure
    • Line key configuration
    • Paging

    Conference phones

    ManufacturerModelsFeatures
    Poly
    • Trio 8300
      • Firmware: 8.1.2
    • Trio 8500, 8800
      • Firmware: 7.2.1.1679
    • Trio C60
      • Firmware: 5.9.5.3153
    • Provisioning
    • Secure

    Cordless DECT solutions

    ManufacturerModelsFeatures
    Poly 
    • Rove B1, B2 and Rove 20, 30, 40
      • Firmware: 8.0.06
    • Provisioning
    • Secure
    Yealink
    • W70B / W56H, W59R
      • Firmware: 146.85.0.40
    • Provisioning
    • Secure

    ATAs

    ManufacturerModels Features
    Poly 
    • 402
      • Firmware: 4.0.1
    • Provisioning
    • Secure

    Other phones

    The following devices are supported with reasonable effort. 

    These devices are older and may not be sold, or even have continued firmware support from the manufacturer. While Dialpad can configure and provision devices in this list, the level of support and feature availability we can offer is more limited than the list of devices in the table above.

    Deskphones

    ManufacturerModelFeatures
    Poly (UCS)
    • VVX 150, 201, 301, 311, 401, 411, 501, 601
      • Firmware: 6.4.2.3256
    • Provisioning
    • Secure
    Poly Edge E Series 
    • Edge E100, E220, E300, E320, E350, E400, E450, E500, E550
      • Firmware: 8.2.0
    • Provisioning
    • Secure
    • Speed dial
    Cisco
    • 6800, 7800, and 8800 Series MPP Phones
      • Firmware: 11.3.6
    • 6821, 6841, 6851, 6861, 7811, 7821, 7841, 7861, 8811, 8821, 8841, 8845, 8851, 8861, 8865
      • Firmware: 11.3.6
    • Provisioning
    • Secure

    Conference phones

    ManufacturerModelFeatures
    Poly
    • SoundStation 5000
      • Firmware: 4.0.14.1580
    • SoundStation 6000, 7000
      • Firmware: 4.0.15.1009
    • Provisioning
    • Secure

    Cordless DECT solutions

    ManufacturerModelFeatures
    Poly
    • D230
      • Firmware: 7.1.3.9112
    • Provisioning
    • Secure

    ATAs

    ManufacturerModelFeatures
    Obi
    • Obi300, Obi302
      • Firmware: 3.2.2.6259
    • Provisioning
    • Secure

    Generic SIP registration 

    It is unsupported, Dialpad will only validate the SIP credentials which are still valid for that device.

    Tracking adoption

    Office admins can track the adoption of company-issued devices like laptops, mobile, or desk phones straight from their Dialpad analytics.

    Apply your filters and navigate to Calling Habits. Here, you'll see a breakdown of device usage. 

    You’ll also see a breakdown of device usage in your weekly analytics reported automatically sent to office admins.



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