Add Local or Toll-Free Numbers
- 20 May 2024
- 2 Minutes to read
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Add Local or Toll-Free Numbers
- Updated on 20 May 2024
- 2 Minutes to read
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- DarkLight
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Article summary
Dialpad allows users to add local numbers to shared lines or individual users, while toll-free numbers can only be added to shared lines. To add a local number to a shared line, go to Admin Settings, select Departments or Contact Center, choose Add a Number, and select Local as the number type. Dialpad will use an available license if possible or prompt you to purchase an additional license. Labels can be added to Mainline, Department, and Contact Center numbers for call transfers. To add a local number to a Team Member, go to Admin Settings, select Users, choose the user, and select Manage Phone Numbers. Toll-free numbers can be added by selecting Toll Free as the number type. Dialpad advises against calling toll-free numbers from your own toll-free number due to the risk of call blocking by carriers.
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Dialpad lets you add local numbers to any shared line or user — toll-free numbers can only be added to a shared line.
Let's take a look at how to add local and toll-free numbers in Dialpad.
Who can use this feature
Company and office admins can add local and toll-free numbers.
Adding local and toll-free numbers will incur additional fees.
Add a local number
Local numbers can be added to individual users, or shared lines. Let's go over each.
Shared line
To add a local number to a shared line, head to your Admin Settings from Dialpad.com
Select Departments or Contact Center
Navigate to Department or Contact Center Info
Select Add a Number
Choose Local under number type
Choose Change to pick a number, then Select
Select Next
Review the payment summary, then select Add Number
Dialpad will use an available license if possible, or, you'll be asked to purchase an additional license to assign on the local number.
Shared lines and users can have up to 30 numbers (local or toll-free) each.
Assign a label
Use labels on your Mainline, Department, and Contact Center numbers so your agents know where transferred calls are coming from.
To add a label, head to your Admin Settings on Dialpad.com
Select the desired Mainline, Department, or Contact Center
Navigate to Phone number(s)
Select Options
Select Edit Label
Enter your preferred label
Select Confirm
Tip
Labels will not appear on direct calls to users, personal calls transferred to shared lines, or direct calls to shared lines with only one number.
Team Member
To add a local number to a Team Member, head to your Admin Settings at Dialpad.com
Navigate to Office Settings
Select Users
Choose the user, then select Options to access the drop-down menu
Select Calling
Select Manage Phone Numbers
Choose Add a Number
Choose a new number from the number pool, then Select
Select Next
Review the payment summary, then choose Add Number
Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the local number.
Add a toll-free number
To add a Toll-Free Number for a Shared Line, head to Dialpad.com and navigate to Admin Settings
Select Departments or Contact Center
Navigate to Department or Contact Center Info
Select Add a Number
Choose Toll-Free under number type
Choose Change to pick a number, then Select
Select Next
Review the payment summary, then select Add Number
Dialpad will use an available license if possible, or you'll be asked to purchase an additional license to assign on the toll-free number.
Shared Lines and users can have up to 30 numbers (local or toll-free) each.
Note
Due to the high risk of the call being blocked by a carrier, Dialpad does not recommend calling toll-free numbers from your toll-free number.
For more details, please head to our Call Rate FAQ article.
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