Add Local or Toll-Free Numbers
    • 20 May 2024
    • 2 Minutes to read
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    Add Local or Toll-Free Numbers

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    Article Summary

    Dialpad lets you add local numbers to any shared line or user — toll-free numbers can only be added to a shared line.

    Let's take a look at how to add local and toll-free numbers in Dialpad.

    Who can use this feature

    Company and office admins can add local and toll-free numbers.

    Adding local and toll-free numbers will incur additional fees.

    Add a local number

    Local numbers can be added to individual users, or shared lines. Let's go over each. 

    Shared line

    To add a local number to a shared line, head to your Admin Settings from Dialpad.com

    1. Select Departments or Contact Center

    2. Navigate to Department or Contact Center Info

    3. Select Add a Number

    4. Choose Local under number type

    5. Choose Change to pick a number, then Select

    6. Select Next

    7. Review the payment summary, then select Add Number

    Dialpad will use an available license if possible, or, you'll be asked to purchase an additional license to assign on the local number.

    Shared lines and users can have up to 30 numbers (local or toll-free) each.

    Assign a label

    Use labels on your Mainline, Department, and Contact Center numbers so your agents know where transferred calls are coming from.

    To add a label, head to your Admin Settings on Dialpad.com

    1. Select the desired Mainline, Department, or Contact Center

    2. Navigate to Phone number(s)

    3. Select Options

    4. Select Edit Label

    5. Enter your preferred label

    6. Select Confirm

    Tip

    Labels will not appear on direct calls to users, personal calls transferred to shared lines, or direct calls to shared lines with only one number.

    Team Member

    To add a local number to a Team Member, head to your Admin Settings at Dialpad.com

    1. Navigate to Office Settings

    2. Select Users

    3. Choose the user, then select Options to access the drop-down menu

    4. Select Calling

    5. Select Manage Phone Numbers 

    6. Choose Add a Number

    7. Choose a new number from the number pool, then Select

    8. Select Next

    9. Review the payment summary, then choose Add Number

    Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the local number.

    Add a toll-free number

    To add a Toll-Free Number for a Shared Line, head to Dialpad.com and navigate to Admin Settings

    1. Select Departments or Contact Center

    2. Navigate to Department or Contact Center Info

    3. Select Add a Number

    4. Choose Toll-Free under number type

    5. Choose Change to pick a number, then Select

    6. Select Next

    7.  Review the payment summary, then select Add Number

    Dialpad will use an available license if possible, or you'll be asked to purchase an additional license to assign on the toll-free number. 

    Shared Lines and users can have up to 30 numbers (local or toll-free) each.

    Note

    Due to the high risk of the call being blocked by a carrier, Dialpad does not recommend calling toll-free numbers from your toll-free number.

    For more details, please head to our Call Rate FAQ article.




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