Add, Edit, and Remove Extensions
- 04 Oct 2023
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Add, Edit, and Remove Extensions
- Updated on 04 Oct 2023
- 1 Minute to read
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- DarkLight
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Article summary
User extensions in Dialpad allow for quick internal communication and routing of calls within a company. Extensions can be configured on a company level and can be 4, 5, or 6 digits long. They are only functional within the same company unless otherwise specified. To add an extension, go to Dialpad.com, navigate to Office Settings, select Users, choose the desired team member, and click Options. Then select Calling and Add Extension, entering a 5 digit extension number. To edit or remove an extension, follow the same steps but select Edit Extension or Remove Extension instead. For shared lines, the process is similar but involves selecting Options for the shared line instead of a specific team member.
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User extensions not only allow your internal team a quick way to dial out to each other but can also be used as a quick way to route callers to your team via the dial-by extension directory on your Main Line, Department, or Contact Center.
Let's take a closer at extension dialing.
Who can use this feature
Extension dialing is available on Enterprise plans.
You'll need to contact our Customer Support team to enable this feature.
You'll need to contact our Customer Support team to enable this feature.
Extension parameters
Extensions can be used on individual and shared lines and are configured on a Company level (meaning it applies to all Offices).
Extensions only work between team members within the same Company, unless you set up a dial-by extension directory
Extensions can be 4, 5, or 6 digits long. 5 digits is the default — contact Customer Support if you'd like to use a 4 or 6-digit extension.
Add an extension
Extensions can be added to new and existing team members as well as edit a previously assigned extension.
To add an extension, head to your Admin Settings at Dialpad.com
- Navigate to Office Settings
- Select Users
- Choose the desired team member and click Options to access the drop-down menu
- Select Calling
- Select Add Extension
- Enter a 5-digit extension number
- Select Save
Or, click on No extension, assign one beside the User's name.
Edit or remove an extension
To edit or remove an extension, head to your Admin Settings at Dialpad.com
- Navigate to Office Settings
- Select Users
- Choose the desired team member and click Options to access the drop-down menu
- Select Calling
- Enter a new extension
- Or, select Remove Extension to discard the existing extension
Add a shared line extension
To add an extension for a shared line, head to your Admin Settings at Dialpad.com
- Navigate to a Shared Line
- Select Options
- Click Add Extension alongside a number (you're only able to do this if the Shared Line has a number assigned to it first)
- Enter a 5-digit extension, then select Save
Change or remove a shared line extension
To change or remove an extension for a shared line, head to your Admin Settings at Dialpad.com
- Navigate to a Shared Line
- Select Options > Edit Extension
- Enter a different 5-digit extension
- Select Save
- Or, select Remove Extension to remove it
Have more questions about extensions? Take a look at our FAQ page.
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