Dialpad Release Notes 23.01.20

We're always rolling out updates that contain new features and capabilities to ensure customers get the most out of Dialpad. 

Dialpad's desktop app and web portal are made to live at the center of your business communications — update your desktop app, or visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. 

Let's take a look at what's new from our most recent release on January 6th, 2023.

New

Clickable Status Links | When you enter a hyperlink as your Custom Status, it is now clickable from within the Dialpad app!

Updated Call Summary | Your Call Summary view now includes Dialpad Meetings for Coaching Teams! Coaches are able to access the audio and video of their Trainee's meetings.

QA Scorecards Improvement | Dialpad Meetings are now included in QA Scorecards, allowing you to grade all of your Agent's interactions. 

Critical Bug Fixes

Call Purpose Bug | Some Users reports Call Purpose categories were not appearing in the Live Calls view of their Contact Centers. This has been fixed. 

Disposition Bug | A few Users reported that disposition options were not appearing for them when using the Dialpad CTI. This has been resolved. 

Other Improvements

We've also fixed some minor bugs, improving your overall experience with Dialpad.

Happy Dialing!