Dialpad Release Notes 26.09.22

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on September 22, 2026.

Improvements

Improved leaderboard sorting and filtering

We’ve made it easier to review leaderboard data with improved sorting and column filters, helping you quickly find the information that matters most.

Cleaner Scorecard question experience

We’ve refreshed the experience for adding new Scorecard questions, making the interface cleaner and easier to use.

Consistent AI Agent escalations

We’ve improved how AI Agents escalate conversations to human agents, making the experience more consistent with Dialpad’s native AI Agent escalation behavior.

Critical bug fixes

App search bug

Some users reported that search results differed depending on how a phone number was formatted. This has been fixed!

User permission bug

A few users reported that non-admin users could view, edit, or delete campaigns. We've fixed this.

Live dashboard bug

Some users reported that the Live Dashboard displayed incorrect global statuses, which affected Contact Center operations. This has been fixed!

Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!