Dialpad Labs gives eligible company admins a self-service way to discover, enable, and disable select Early Access Program (EAP) and beta features for their company.
Instead of contacting Customer Care or another internal team to request access to a feature, you can use Dialpad Labs to manage available labs directly in your Admin Settings.
Who can use this
Dialpad Labs is available to Company admins. If you do not see Dialpad Labs in your Admin Settings, you may not have access.
Let’s dive into the details.
What you can do in Dialpad Labs
In Dialpad Labs, you can:
View available Early Adopter Program (EAP) features and their short descriptions
See whether a lab is enabled or disabled
Enable or disable supported labs
Submit feedback about a lab directly from the Labs page
Keep in mind that Dialpad Labs only shows features that are approved for self-service access. Not every experimental or beta feature will appear in the Labs list.
Open Dialpad Labs
To open Dialpad Labs, go to your Dialpad Admin Settings.
Select My Company
Select Dialpad Labs
On the Dialpad Labs page, you can search for labs by name and filter the list by status.
Enable a lab
To enable a lab, go to your Dialpad Admin Settings.
Select My Company
Select Dialpad Labs
Find the lab you want to turn on and toggle to Enable
Select the enablement scope:
Selected offices only
Company-wide
(Optional) Enter a reason for enabling the lab
Select Submit and enable
Note
If you don’t add a reason for enabling the feature, select Enable only.
After you save, Dialpad applies the lab to the supported scope for that feature.
For company-level labs, the feature is enabled for the company.
For labs that support office-level targeting, you may be able to enable the feature company-wide or for selected offices only.
When the change is successful, Dialpad shows a confirmation message and updates the lab status.
Disable a lab
To disable a lab, go to your Dialpad Admin Settings.
Select My Company
Select Dialpad Labs
Find the lab you want to turn off and select Disable
Select a reason for disabling the feature
(Optional) Enter a more detailed reason for disabling the lab
Select Submit and disable
Note
If you don’t enter a reason for disabling the feature, select Disable only.
After you save, Dialpad removes the lab configuration from the supported scope for that feature. When the change is successful, a confirmation message is displayed, and the lab status is updated.
Submit feedback about a lab
Each lab can include a feedback option so you can share your experience directly with the product team.
To submit feedback on a lab, open Dialpad Labs.
Navigate to the lab you want to comment on and select Give Feedback
Enter a rating and your comments
Select Submit feedback
Your feedback helps Dialpad evaluate, improve, and prioritize early-access features.
Troubleshooting
I do not see Dialpad Labs in Admin Settings
Check that you’re a company admin. If you still do not see Dialpad Labs, contact your Dialpad Customer Care.
A lab I expected is not listed
Dialpad Labs only shows features that are approved for self-service access.
If a lab is not listed, it may:
Not be available for your company
Require a different eligibility setup
Not be included in the current Dialpad Labs catalog
Does enabling a lab affect billing?
Dialpad Labs itself does not introduce new billing behavior.
If a specific lab has pricing or plan requirements, those details are handled by that feature’s documentation.
Frequently asked questions
Does Dialpad Labs show every beta or experimental feature?
No. Dialpad Labs only shows labs that have been approved for self-service use.
Does enabling a lab apply the feature right away?
After you save your change, Dialpad applies the lab at the supported scope for that feature.
Can I enable a lab for only some offices?
Some labs support office-level targeting. If they do, you can choose specific offices during setup. Other labs are company-level only.
Are end users notified when I enable a lab?
Dialpad Labs itself does not send automatic end-user notifications. Any experience changes depend on the specific lab you enable.