Connect Dialpad with CV CV Euclid to automatically log calls to matched contacts in your CRM. This integration ensures every relevant interaction is recorded automatically, helping your team maintain accurate, consistent call records.
With the CV Euclid integration, you can:
Automatically match callers to contacts using phone number
Log calls directly to CV Euclid with key call details
Ensure only valid matches are logged to prevent incorrect data
Who can use this
CV Euclid is available to all users as a self-service integration on all Dialpad Connect and Support license tiers. Admins can configure the integration directly from the Dialpad integrations settings.
CV Euclid setup requirements
Before you begin, make sure you have:
Dialpad admin account with access to integration settings
CV Euclid account with an API member created for Dialpad
CV Euclid API credentials, including:
Client ID
Client Secret
Q Name
Enable CV Euclid in Dialpad
Event Hub is the engine behind this integration. It listens for call events in Dialpad and sends them to CV Euclid. To enable CV Euclid in Dialpad, go to your Dialpad Admin Settings.
Select My Company
Select Integrations
Locate the Event Hub integration and select Options > Connect
Tip
Your Professional Services team will advise on whether to connect at the company or office level, based on your setup.
Note
If you don't see Event Hub in your integration list, reach out to your Professional Services team to enable it.
In the setup window, select CV Euclid
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Select Create new connection
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Enter your CV Euclid credentials:
Base URL
Client ID
Client Secret
Select Next
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Configure these integration settings:
Base settings
These apply to the overall integration and must be configured before enabling call logging.
Setting
Description
API Base URL
The CV Euclid API endpoint used to communicate with your instance.
Log All Calls for This Office
Applies your call logging and screen pop configurations to all calls within the office. Required for the integration to process calls.
Enable Task Queue
Groups related call events (e.g., hangup, recording, AI recap) into a single ticket note instead of creating separate entries. Recommended — adds a short delay (~3 minutes) but produces cleaner, more complete logs.
Call logging settings
Configure these settings for call logging.
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Setting
Description
Base URL
The CV Euclid API endpoint used to communicate with your instance.
Q Name
Your CV Euclid Q Name used to associate call records correctly.
Call Event Trigger
You can select which call events trigger the addition of a configuration. These triggers include:
Hangup: When the call ends. (This is a required trigger)
Connected: When a call is picked up and connected to an agent.
Dispositions: When a call disposition is submitted for the call by an agent.
Recap Summary: When the recap summary is ready for the call.
Recap Purposes: When AI recap purposes are identified for the call.
Recap Action Items: When AI recap actions are identified for the call.
Tip
While Hangup is a required trigger, you can add Recap Summary if Task Queue is enabled and you want AI-generated call summaries included in the phone call activity.
Select Review
Review your configuration settings, then select Save
Call logging
When a call event is triggered, Dialpad searches CV Euclid for a matching contact using the caller’s phone number.
What gets logged
These call details are logged after a call is completed.
Field | Description |
|---|---|
Contact ID | The matched contact identifier in CV Euclid. |
Contact email associated with the record. | |
Activity | Call state such as connected or disconnected. |
Call date | The date and time of the call. |
How call logging works
Calls are created directly in CV Euclid using the Calls entity. Calls are logged during these scenarios:
Scenario | What happens |
|---|---|
Single match found | Call is logged to the matched contact. |
Multiple matches found | No call is logged. |
No match found | No call is logged. |
Troubleshooting
"CRM Not Connected" error
Verify your CV Euclid credentials (Base URL, Client ID, Client Secret).
Ensure your connection is active and correctly configured.
Call not logging
Confirm a valid contact match is found.
Calls are skipped when multiple or no matches are returned.
Verify your Event Hub connection is active.
Frequently asked questions
Why isn't my contact matching automatically?
Contact matching searches by phone number. Make sure the contact’s phone number in CV Euclid matches the caller ID format used in Dialpad.
Why isn’t my call being logged?
Call logging only occurs when a single contact match is found. If multiple matches or no matches are returned, the call will not be logged.
Can I control when calls are logged?
Yes. Call logging can be configured to trigger on different call events depending on your setup.