Contact Center Analytics

Analytics  and  Call History  menus reveal a lot about overall performance, but  Contact Centers  in Dialpad can take advantage of deeper metrics that gather insight from every conversation. From Dialpad.com, navigate to Analytics and fi...

Stay up to date and take action on Contact Center Key Performance Indicators (KPIs) with a short email summary to admins and supervisors. Let's go over some common questions regarding the weekly email summary. When is the weekly email summary...

Customize Dialpad's built-in dashboards to display specific information from your Contact Centers.    The Contact Center Dashboard displays metrics in a simple table format, providing enhanced customization options with 17 activity filters on t...

Dive deeper into your client communication with granular Disposition reporting. Call disposition data will only be collected after you've set up and enabled call dispositions for a Contact Center or Coaching Team . Let's take a look at analyt...

Analytics   tell you a lot about your business, providing you with the big picture and the minutia of individual moments. Dialpad's Ai scorecard analytics organizes data into an easy-to-understand format, allowing instant insight into your team's...

Playlists allow you to curate a collection of call recordings from the  Call History menu  and share them across your team for training or quality assurance purposes. Let's take a look at managing playlists in Dialpad. Who can use this featu...