Contact Center Analytics

Analytics  and  Call History  menus reveal a lot about overall performance, but  Contact Centers  in Dialpad can take advantage of deeper metrics that gather insight from every conversation. From Dialpad.com, navig...

Admins and supervisors can stay on top of their Contact Center Key Performance Indicators (KPIs) with Dialpad's Contact Center weekly email summary.  Let's go over some common questions regarding the weekly email summary. When is the wee...

Customize Dialpad's built-in dashboards to display specific information from your Contact Centers.    The Contact Center Dashboard displays metrics in a simple table format, providing enhanced customization options with 17 activity fi...

Dive deeper into your client communication with granular Disposition reporting.  Let's take a look at analytics for Call Dispositions in Dialpad. Who can use this feature Call Dispositions are available to Ai Sales and Ai Contact Ce...

Analytics   tell you a lot about your business, providing you with the big picture and the minutia of individual moments. Dialpad's Ai scorecard analytics organizes data into an easy-to-understand format, allowing instant insight into your t...

Playlists allow you to curate a collection of call recordings from the  Call History menu  and share them across your team for training or quality assurance purposes. Let's take a look at managing playlists in Dialpad. Who can use ...