Configuring Cisco Devices to Dialpad
    • 29 Sep 2023
    • 2 Minutes to read
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    Configuring Cisco Devices to Dialpad

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    Article summary

    Dialpad is now compatible with various Cisco deskphone models, including CP 6821, CP 7811, CP 7821, CP 7841, CP 7861, CP 8811, CP 8841, CP 8851, and CP 8861. If your device falls within the model list and has the 3PCC firmware version, it may also be supported. To configure the deskphone for Dialpad, you need to collect the necessary information such as the model number and IP address. After that, perform a factory reset using either Method 1 or Method 2 provided by Cisco. Once the reset is complete, navigate to the Local IP and sign in using the admin credentials. Configure the provisioning URL and set Profile Authentication Type to Disabled. Submit all changes for automatic provisioning and restart of the device. Finally, activate the device with Dialpad by entering the provided activation code in the Dialpad portal when prompted during a phone call.

    Collect the required information

    First things first, you'll need to collect the required configuration information (your IP address, MAC address, model number etc).

    Check the back of the device itself to find the model number and minimum supported versions.

    Next, turn on your device and press the Settings button (that's the gear icon).

    Use the up/down directional arrows and the center button (pictured at the top right in the above image) to navigate to the Status menu and select Product Information. 

    Navigate to IPv4 to view your IP address. 

    You can also view your IP address from the WebUI (http://10.15.1.57/admin/advanced

    Factory reset

    Now that you've collected the required information, we need to do a factory reset to ensure that any previous configuration data has been removed and cannot interfere with your Dialpad service.

    Cisco provides two ways to factory reset:

    Method #1

    1. Press and hold the # keywhile turning on the device
      1. Hold the key until the headset or speaker light turns off
    2. Press 123456789*0# in sequence

    That's it! The device will be factory reset and shall reboot automatically.

    Method #2

    1. Press the Setting button on your device
    2. Navigate to Device Administration
    3. Search for Factory reset and select it
    4. Press OK to confirm

     Your device will reboot and reset automatically. 

    Configuring for Dialpad

    Next up, you will need to configure the deskphone for Dialpad. 

    1. Navigate to the Local IP 
    2. Sign in using the following credentials
        • User Name: Admin
        • Password: 094362581                      
    3. Select Advanced (top right corner) to switch to the Advanced view

    4. Select the Provisioning tab
    5. Add your provisioning URL into the Profile Rule
      1. Examples of valid URLs:
        1. https://prov.dialpad.com/$MA.xml
        2. https://provbeta.dialpad.com/$MA.xml
        3. https://canaryprovbeta.dialpad.com/$MA.xml

          Typically Cisco provisioning URLS end in /$MA.xml 

    6. Set Profile Authentication Type to Disabled 


    7. Select Submit all changes 

    Your device will automatically provision and restart. Once it has rebooted, you will see the Dialpad Activate notification. 

    Activate the device with Dialpad

    To complete activation, navigate to your Dialpad Settings from Dialpad.com 

    1. Select Your Devices
    2. Select Add Device
    3. Select See More Options
    4. Select Cisco device
    5. Name the device
    6. Select Next

    You will then be provided a 4-digit Activation code.

    Pick up the receiver — the phone will automatically dial out (if it doesn't, select the line key beside Dialpad Activate to dial in).

    When prompted to enter the activation code, enter the 4 digit code provided in the Dialpad portal.

    The phone will restart and register with your Dialpad service.




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