AI Features with More Control
    • 03 Feb 2025
    • 1 Minute to read
    • Dark
      Light
    • PDF

    AI Features with More Control

    • Dark
      Light
    • PDF

    Article summary

    We’re on a mission to transform how the world works together, and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications AI in the world!

    We're always rolling out product updates containing feature improvements, and we're making some changes that let you manage your Ai Training settings.

    Who will this impact?

    Dialpad’s new Ai Training Preferences settings gives Dialpad users the flexibility to customize their AI preferences at every level—from Company to Offices to individual users. This allows you to select the right conversations to improve Dialpad’s AI features while maintaining full control.

    What is changing and why?

    Dialpad’s industry-leading AI features are powered by real conversations from real Dialpad customers. Using domain-specific training data unlocks the best performance in AI features across the app, including better transcripts, summaries, action items, and more. Having a diverse pool of eligible training data also ensures our AI reflects the diversity of accents, regions, and industries of our global users, enhancing its accuracy and effectiveness.

    Safe and Secure Data Handling

    Your data's safety is our priority. Dialpad employs privacy-preserving technologies to safeguard personal information (PI) during Ai Training. Your data remains encrypted in transit and anonymized before being used for generative AI services, ensuring no PI is exposed.

    When will this be released?

    Ai Training Preferences were released in January 2025.


    Was this article helpful?