Add Local or Toll-Free Numbers

Dialpad lets you add local numbers to any shared line or user — toll-free numbers can only be added to a shared line.

Let's take a look at how to add local and toll-free numbers in Dialpad.

Who can use this

Company and office admins can add local and toll-free numbers.

Adding local and toll-free numbers will incur additional fees.

Add a local number

Local numbers can be added to individual users, or shared lines. Let's go over each.

Shared line

To add a local number to a shared line, head to your Dialpad Admin Settings.

1. Select Departments or Contact Center

2. Navigate to Department or Contact Center Info

3. Select Add a Number

4. Choose Local under number type

5. Choose Change to pick a number, then Select

6. Select Next

7. Review the payment summary, then select Add Number

Dialpad will use an available license if possible, or, you'll be asked to purchase an additional license to assign on the local number.

Note

Shared lines and users can have up to 30 numbers (local or toll-free) each.

Assign a label

Use labels on your Mainline, Department, and Contact Center numbers so your agents know where transferred calls are coming from.

To add a label, head to your Dialpad Admin Settings.

1. Select the desired Mainline, Department, or Contact Center

2. Navigate to Phone number(s)

3. Select Options > Edit Label

    

4. Enter your preferred label and select Confirm

    

Tip

Labels will not appear on direct calls to users, personal calls transferred to shared lines, or direct calls to shared lines with only one number.

Team member

To add a local number to a team member, head to your Dialpad Admin Settings.

1. Navigate to Office > Users

2. Choose the user, then select Options to access the drop-down menu

3. Select Calling

4. Select Manage Phone Numbers

5. Choose Add a Number

6. Choose a new number from the number pool, then Select

7. Select Next

8. Review the payment summary, then choose Add Number

Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the local number.

Add a toll-free number

To add a Toll-Free Number for a Shared Line, head to your Dialpad Admin Settings.  

1. Select Departments or Contact Center

2. Navigate to Department or Contact Center Info

3. Select Add a Number

4. Choose Toll-Free under number type

5. Choose Change to pick a number, then Select

6. Select Next

7. Review the payment summary, then select Add Number

Dialpad will use an available license if possible, or you'll be asked to purchase an additional license to assign on the toll-free number.

Note

Shared Lines and users can have up to 30 numbers (local or toll-free) each.

Note

Due to the high risk of the call being blocked by a carrier, Dialpad does not recommend calling toll-free numbers from your toll-free number.

For more details, please head to our Call Rate FAQ article.

Frequently asked question

Can I request a vanity number?

It depends on the type of number! Vanity numbers are available for US and Canadian toll-free numbers, while local numbers have limited options. If you have a specific number in mind, please contact our Customer Care Team, and we'll verify its availability.