Add, Edit and Remove Extensions

User extensions not only allow your internal team to quickly dial out to each other but can also be used to route callers to your team quickly via the dial-by extension directory on your Main Line, Department, or Contact Center.

Let's take a closer look at extension dialing.

Who can use this
Extension dialing is available on Enterprise plans.
To enable this feature, please contact our Customer Care team.

Extensions are configured at the Company Level, and can be used on individual and shared lines.

Extension parameters

Extensions only work between team members within the same Company, unless you set up a dial-by extension directory

Extensions can be 3, 4, 5, or 6 digits long, with five digits being the default. Contact Customer Care if you'd like to use a 3, 4 or 6-digit extension.

Add an extension

Extensions can be added to new and existing team members.

To add an extension, go to your Dialpad Admin Settings.

Navigate to Office Settings > Users
Beside the team member, select Options > Calling > Add extension
Enter a 5-digit extension number
Select Save

Or, select No extension, assign one beside the user's name.

Edit or remove an extension

To edit or remove an extension, go to your Dialpad Admin Settings.

Navigate to Office Settings > Users
Beside the team member, select Options > Calling > Edit Extension
Enter a new extension, or select Remove Extension

Add a shared line extension

To add an extension for a shared line, head to your Dialpad Admin Settings.

Navigate to a Shared Line and select Options > Add Extension
Enter a 5-digit extension
Select Save

Note
Extensions can only be added to Shared Lines that have an assigned phone number.

Change or remove a shared line extension

To change or remove an extension for a shared line, head to your Dialpad Admin Settings.

Navigate to a Shared Line and select Options > Edit Extension
Enter a different 5-digit extension, or select Remove Extension

More information
Read our Extension FAQs for more details on using extensions.

Emergency & special service extension numbers

Don’t use these certain global emergency and special service numbers as phone extensions in these regions to prevent accidental calls to emergency and/or special services.

North America

Country	Number
Canada	211 311 411 511 611 711 811 911 988
United States	211 311 411 511 611 711 811 911 988

Latin America

Country	Number
Argentina	10x (e.g., 101, 107, etc.) 110 112 113 147 911
Brazil	100 102 136 181 19x 1746
Chile	13x (e.g., 131, 132, etc.) 147 149 911
Colombia	112 119 123 125 132 141 144 155 165 195 #767
Costa Rica	117 118 127 128 911
Dominican Republic	*212 911
Ecuador	101 102 131 911
Mexico	030 040 066 070 071 078 089 911
Panama	102 103 104 311 911
Puerto Rico	311 911 988

Europe

Country	Number
Austria	112 120 122 123 128 133 140 141 142 144 147 1455
Belgium	100 101 102 106 107 112 1711 1722 1733 1813 116000
Bulgaria	112 150 160 165 166 180 11800
Croatia	112 192 193 194 195 1987 11802 11888 18981
Czechia (Czech Republic)	112 150 155 156 158 1180 1230 1240 116111 116123
Denmark	112 114 1812 1813 1818 18xx
Estonia	112 1182 1188 1220 1247 16662 116000 116006 116111 116123
France	15 17 18 112 114 115 119 191 196 3114 3919 116000 116117
Finland	112 116000 116117
Germany	110 112 118xx 19222 116116 116117
Greece	100 108 112 166 191 199 1016 1056 11888 15900 116000 116111
Hungary	104 105 107 112 188 11800 11811 116000 116111 116123
Ireland	112 999 118xx 116000 116006 116111 116123
Italy	112 113 114 115 118 12xx 1515 1522 1530 116000 116117 803116
Lituania	112 113 117 118 119 116000 116111 116123
Luxembourg	112 113 118xx 116000 116111 454545
Netherlands	112 113 14xxx 116000 116117
Norway	110 112 113 175 1412 18xx 02800 116000 116117 116123
Poland	112 981 985 986 997 998 999 116111 116123
Portugal	112 117 144 1414 116000 116006 116111
Romania	112 113 19xx 116000 116111 116123
Russia	101 102 103 104 107 109 112 115
Slovakia	112 150 155 158 159 1180 1181 16155 18124 18300
Spain	010 011 012 016 024 061 062 080 091 092 112 118xx 116000
Sweden	112 1177 11313 11414 90101 116000 116111 116123 118118
Switzerland	112 117 118 140 143 144 145 161 162 163 1414 1415 1811 116000
United Kingdom (UK)	101 105 111 112 195 999 116000 116123 118xxx

Africa

Country	Number
South Africa	107 112 116 1020 10111 10177 17737 082911 084124

Asia