BI Reporting: Call Metrics By Disposition Report

Mark

Updated September 11, 2026 22:59

Dialpad BI's Call Metrics by Disposition report provides insight into what happens on each type of call, grouped by disposition. This allows Users to drill in to further understand what takes place within each call disposition type by linking to the underlying call records.

Let's dive into the details of this report.

Who can use this

You must be a Company Admin or have Analytics-specific permissions to use the Dialpad Business Intelligence (BI) add-on. Refer to our Pricing Page to see if you have access to this feature. If you have any questions about your plan, reach out to your Customer Success Manager or Dialpad Customer Care.

Default Filters

This report contains 5 default filters:

Call Target Name
Calls is Entry Point Call
Calls is Group Call
Call Start Time
Dispositions Full Disposition

Call metrics by disposition report filters

Visualization Type

The Call Metrics by Disposition is a templated report in a Table format.

Data Dictionary and Refresh Rates

This report contains unique Analytics definitions — read through the following table to learn more about the data in your report, and how soon it comes available after a call.

Columns	Description	Availability after Call End
Call ID	A unique ID automatically assigned to each call. We generate new call IDs most of the time a call is transferred. Entry point call and user call have different call IDs as well.	5 Minutes
Target ID	Unique ID automatically assigned to the Office, Department, user, or group.	5 Minutes
Target Kind	Indicates whether the target was an Office (Main Line), Department, Contact Center, Router, room, or user. Unconnected outbound group calls may not be all accounted for when filtering by this field. Use Call Target: Target Kind to ensure all are counted.	5 Minutes
Category List	A list of tags used to classify a call's outcome - answered, placed, missed, abandoned, etc.	5 Minutes
Internal Endpoint	The phone number of the Dialpad user or group that owns this call. Note: Users without an assigned number will be given a fake number starting with 803 for routing purposes. If a group line has no number, this field defaults to the office's mainline number.	5 Minutes
External Endpoint	The phone number of the external party contacted for this call.	5 Minutes
Start Time	The date and time that a call is received by the Dialpad system.	5 Minutes
Connected Duration	Length of time the call was connected. This is based on the connection and end dates of the call.	5 Minutes
Duration	Time from when the call was created to the time it ended.	5 Minutes
Disposition List	Comma-separated list of descriptive labels applied to the call by an operator. For aggregating on individual dispositions, use the Disposition dimensions.	5 Minutes
View Call Summary	Link to this call's summary page on Dialpad. Recording availability and permissions will apply when opening.	5 Minutes

Note

For more information on BI's datasets and notable concepts, be sure to review this Help Center article.

Default Filters

Visualization Type

Data Dictionary and Refresh Rates

Related to