BI Reporting: Call Logs Report
- 12 Nov 2024
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BI Reporting: Call Logs Report
- Updated on 12 Nov 2024
- 2 Minutes to read
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Article summary
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Dialpad's Call Logs Report is a starting point for custom aggregations, serving as a jumping-off point for further analysis and exploration within Dialpad BI.
Completely customizable, the daily call logs can be modified to fit your daily, weekly, or quarterly reporting needs and can be broken down by Contact Center. Not only that, the Call Logs report can be used to export call logs into another reporting tool.
Let's get into the details of this report.
Who can use this feature
The Call Logs Report (Table) is available for Dialpad Users with the Dialpad BI add-on who are Company Admins or have Analytics-specific permissions.
You'll also need to be on a Dialpad Support or Dialpad Sell plan.
Default filters
This report contains 2 default filters:
- Calls is Entry Point Call
- Calls Start Time
*By default, call logs are filtered to return information on all calls, on the current day.
Visualization type
The Call Logs Report is a templated report displayed in a Table format.
Data dictionary and refresh rates
This report contains unique Analytics definitions — read through the following table to learn more about the data in your report, and how soon it comes available after a call.
Columns | Description | Availability after Call End |
|---|---|---|
Call ID | A unique ID automatically assigned to each call.
| 5 Minutes |
Target ID | Unique ID automatically assigned to the Office, Department, user, or group. | 5 Minutes |
Target Kind | Indicates whether the target was an Office (Main Line), Department, Contact Center, Router, room, or user.
| 5 Minutes |
Category List | A list of tags used to classify a call's outcome - answered, placed, missed, abandoned, etc. | 5 Minutes |
Internal Endpoint | The phone number of the Dialpad user or group who owns this call. Note: Users without an assigned number will be given a fake number starting with 803 for routing purposes. If a group line has no number, then this field will default to showing the office's mainline number. | 5 Minutes |
External Endpoint | The phone number of the external party contacted for this call. | 5 Minutes |
Start Time | The date and time that a call is received by the Dialpad system. | 5 Minutes |
Connected Duration | Length of time the call was connected. This is based on the connected and end dates of the call. | 5 Minutes |
Duration | Time from when the call was created to the time it ended. | 5 Minutes |
Disposition List | Comma separated list of descriptive labels applied to the call by an operator.
| 5 Minutes |
View Call Summary | Link to this call's summary page on Dialpad.
| 5 Minutes |
Note
For more information on BI's datasets and notable concepts, be sure to review this Help Center article.
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