Google Workspace and Office 365 Admins are not automatically identified as Admins in Dialpad. It takes only a few clicks to authenticate as a Dialpad Admin manually, though.
First, head to your Admin Settings from Dialpad.com
- Navigate to Users
- Select Add Users
- Select Select Them From Your Directory
- Dialpad will redirect to Google Workspace or Office 365 (depending on which is used).
- Enter your Google/Office 365 login credentials and allow access to Dialpad you've then successfully authenticated as a Dialpad Admin.
Now that you've authenticated as an Admin, return to Dialpad.
Now, when you select Select them from your Directory, you'll see the option to add Users from your Google Workspace or Office 365 directory.