WFM for Admins

Configure Agent Working Hours

Assign Skills to WFM Agents

Agent Redeployment

Add and Manage WFM Agents

Reassign WFM Agents

Onboarding and Offboarding Agents

Manage Team Availability

Getting Started With Dialpad WFM

Enable Clocking In and Out for Agents

Create and Manage WFM Teams

Real-Time Workforce Management

Switch Time Formats in WFM

WFM Roles and Permissions

WFM Alerts