Digital Engagement Media Support per Channel
- 19 Dec 2023
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Digital Engagement Media Support per Channel
- Updated on 19 Dec 2023
- 1 Minute to read
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Dialpad's Digital Engagement platform lets you connect with your audience on multiple channels, creating faster resolution times and increasing customer confidence.
While Digital Engagement ensures seamless omnichannel communication, each channel provides specific multimedia support limitations and its own storage lifespan policy.
Let's dive into the details.
Who can use this feature
Company and Office Admins using the Digital Engagement product.
Digital Engagement (chat)
Users on the Digital Engagement Chat Platform can share:
- Videos
- Images
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/jpeg | jpg | 64 | 64 |
Video | video/mp4 Video Codec: H264 High Profile Audio Codec: AAC | mp4 | 64 | 64 |
Video | video/3gpp Video Codec: H264 High Profile Audio Codec: AAC | 3gp | 64 | 64 |
WhatsApp lets users share the following file types:
- Videos
- Images
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/jpeg | jpg | 5 | 5 |
Video |
| mp4 | 16 | 16 |
Video |
| 3gp | 16 | 16 |
Users connecting via Facebook can share:
- Videos
- Images
Media support within Facebook varies depending if you are sharing on Facebook directly, or sending a direct message.
FACEBOOK CHANNEL
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/png | png | 25 | 25 |
Image | image/jpeg | jpg | 25 | 25 |
Image | image/gif | gif | 25 | 25 |
Video |
| mp4 | 25 | 25 |
Video |
| 3gp | 25 | 25 |
Video | video/quicktime | mov | 25 | 25 |
FACEBOOK MESSANGER
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/png | png | 25 | 25 |
Image | image/jpeg | jpg | 25 | 25 |
Image | image/gif | gif | 25 | 25 |
Video |
| mp4 | 25 | 25 |
Video |
| 3gp | 25 | 25 |
Video | video/quicktime | mov | 25 | 25 |
Apple
Apple lets Users share the following file types:
- Apple Messages (images and videos)
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/png | png | 100 | 100 |
Image | image/jpeg | jpg | 100 | 100 |
Video | video/mp4 | mp4 | 100 | 100 |
Video | video/quicktime | mov | 100 | 100 |
Instagram lets Users share the following file types:
- Images
- Videos
Media support within Instagram varies depending if you are sharing on Instagram directly, or sending a direct message.
INSTAGRAM CHANNEL
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/png | png | 5 | 5 |
Image | image/jpeg | jpg | 5 | 5 |
Video | video/mp4 | mp4 | 64 | 64 |
INSTAGRAM DIRECT MESSAGE
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/png | png | 25 | 25 |
Image | image/jpeg | jpg | 25 | 25 |
SMS
SMS messaging lets Users share the following file types:
- Images
- Videos
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/png | png | 2 | 2 |
Image | image/jpg | jpg | 2 | 2 |
Image | image/jpeg | jpg | 2 | 2 |
Image | image/gif | gif | 2 | 2 |
Video |
| mp4 | 2 | 2 |
For specific channel configurations for your provider, please refer to the Admin > Channels page in the Digital Engagement Provider Portal.
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