Group Paging

Dialpad supports Group Paging, allowing you to send 1-way or multi-way audio within groups of Deskphone users.  Companies can configure up to 10 paging groups per office, allowing flexible configuration of paging groups up to, and including, all deskphones in an office, and as few as 2 phones.

Let's dive into the details of group paging. 

Who can use this feature?

Group paging is available for all Dialpad customers using deskphones that are all part of the same product platform, and in the same physical office (ie on the same subnet). 

Supported Platforms

The following Product platforms support paging:

  • Poly UCS
  • Poly Obi
  • Obihai
  • Yealink

Paging functionalities differ by platform — a Poly UCS device will not be compatible with, or function the same as, a Poly Obi Device, or a Yealink device. 

Paging groups will only work if the devices are supported, from one vendor and on the same subnet. This means it is not possible to support Group Paging groups who are using both Poly and Yealink devices.  With vendors that support multiple platforms (e.g. Poly UCS and Poly’s Obi platform), paging is only possible on like-platforms.

How to enable Group Paging

Please reach out to Dialpad Customer Support to set up paging groups for your office.

They will need to know the following details:

  • Which employees are to be in each group
  • Whether each employee needs the ability to transmit audio, or just receive, or both

Paging groups can be set up for all the phones in an office, or for a specific group (e.g. Sales, Support).

How to page with Obihai and Poly Obi 

If you are using an Obihai or Poly Obi platform, the paging group will appear as a selectable key on the deskphone. 

  • If Push to Talk (PTT)is not set up: press the linekey once to start a page
  • If PTT is enabled: press and hold the linekey for the duration of your audio message

Recipients will see the paging linekey light flash and hear your audio, to indicate a page is being received.

How to page with Poly UCS 

If you are using a Poly UCS platform, the paging system is presented as a “Paging” button.

  1. Press the “More” button to display more phone features
  2. Select "Paging" 
  • If PTT is not set up: Press the “Page” button once you have selected the group to start paging, this will start your broadcast. To end the session, press the “End Page” button, or the speakerphone button.
  • If PTT is enabled: Press and hold the “Page” button to start your broadcast.
    • Press Paging, and use the up / down arrow buttons on the phone to select the paging group you wish to speak to.

How to page with Yealink

If you are using a Yealink platform, the paging system is presented as a “Paging” button.

  1. Click "More" from your main menu
  2. Select "Features" from your main menu
  3. Select "Paging List"
  4. Select the desired paging group
  5. Press the "Paging" button

*With the Yealink platform, only one participant can broadcast audio at a time. Those who are receiving the call will need to create their own paging call in order to reply.

  • If PTT is not set up: Press the “Page” button once you have selected the group to start paging, this will start your broadcast. To end the session, press the “End Page” button, or the speakerphone button.
  • If PTT is enabled: Press and hold the “Page” button to start your broadcast.
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FAQs

Is it possible to have Paging Groups beyond one physical office?

Only if your IT team can create one subnet for all people that will be in the Paging Group.

How many Paging Groups can I have?

Up to 10 paging groups may be configured.

Can different team members/devices have different paging functionality?

Yes, the ability to Transmit and Receive can be configured for individual devices within groups.

How do I know if Push to Talk (PTT) is enabled?

When PTT is on, you have to continuously hold down the Paging button or linekey 

When PTT is off, you simply press the page or linekey button, similar to a Speed Dial key.

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