We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad.
Update your desktop app, or visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. Dialpad's desktop app and web portal are made to live at the center of your business communications.
Let's take a look at what's new in this release for July 11th, 2022.
Dialpad's Voice Intelligence is now Dialpad Ai | With built-in speech recognition and natural language processing, Dialpad Ai delivers insights and automates workflows across employee and customer experiences. You'll now see our beautiful Ai logo where you previously saw the Vi logo.
QA Scorecards | We've added symbols to QA Scorecard questions. This provides easy representation if a question is allowed for comments, skippable questions, or automatic failure.
Critical bug fixes
Post-call wrap-up glitch | Canceled calls were sporadically triggering a post-call wrap-up window to agents. This has been fixed.
Improvements and Fixes
We've also fixed some minor bugs, improving your overall experience with Dialpad.