Release notes

What’s new. What’s improved. What’s fixed.

November 5, 2026

RELEASE OVERVIEW

Explore planned updates to Contact Centers, Salesforce, workforce management, analytics, messaging and meetings, alongside improvements and fixes released since the previous monthly release.

Planned features and improvements

Transfer voicemail between Contact Centers

Planned: transfer voicemail between Contact Centers.

• Learn more — related guide: Voicemail Management

Contact Center login and logout

Planned: log in and out of Contact Centers for voice and digital work.

• Learn more: Contact Center Log In and Log Out Tracking

Digital supervisor bulk actions

Planned: manage digital conversations with supervisor bulk actions, including bulk dispositions.

• Learn more — related guide: Working as a Digital Contact Center Supervisor

Digital Contact Center dispositions

Planned: use wrap-up and dispositions for digital Contact Center conversations.

• Learn more: Digital Dispositions

Outbound dialer automation

Planned: automate outbound dialer workflows.

• Learn more — related guide: Dialpad Dialer

Individual notes for Salesforce records

Planned: add separate notes to each related Salesforce record when one call covers multiple records, while continuing to log the other call details.

• Learn more — related guide: Use Salesforce for Dialpad

Salesforce matching, logging, and reporting

Planned: gain more control over automatic record matching and match confirmation, create activities while calls ring, and improve agent attribution and quality reporting.

• Learn more — related guide: Configure Salesforce in Dialpad

Paging Groups in the Admin Portal

Planned: manage Paging Groups from the Admin Portal.

• Learn more — related guide: Enable Group Paging on Desk Phones

Create a week of shift templates

Planned: build a week of shift templates in one workflow.

• Learn more — related guide: Create a Shift Plan

View a four-week schedule

Planned: view a full four-week schedule without scrolling.

• Learn more — related guide: Generate a Schedule

Edit shift templates outside a shift plan

Planned: find and edit shift templates without opening a shift plan.

• Learn more — related guide: Create a Shift Plan

Publish deleted-shift changes

Planned: see a Publish to delete indicator for deleted draft shifts and use Publish day to complete their removal from the published schedule.

• Learn more — related guide: Create a Shift Plan

More detailed abandoned-call reporting

Planned: get more granular classifications of abandoned calls.

• Learn more: Reclassification of Abandoned and Missed Calls

Richer Power Dialer analytics

Planned: explore additional campaign and agent metrics, new visualizations, and a machine-detected-rate breakdown. Filter results and export the report as CSV.

• Learn more: Dialpad Dialer Analytics

AI-assisted message writing

Planned: use AI to help polish messages.

• Learn more: Messaging Features

Pre-appointment setup checks

Planned: check device setup before an appointment starts.

• Learn more — related guide: Using Video with Dialpad Meetings

Gradual routing to an AI voice agent

Planned: send a chosen percentage of new inbound calls to one AI voice agent while retaining the existing call route for other calls. Adjust the percentage to control the rollout.

• Learn more — related guide: Create an Agentic AI Agent

Other improvements

Preview faxes before sending

Review a fax in the web or desktop app before sending it, so you can check the document first.

• Learn more: Send and receive a fax

Schedule credit usage reports

The credit report export menu now includes a Schedule report option.

• Learn more: Dialpad credits and usage

Preview received faxes

View received faxes directly in Dialpad without downloading them first.

• Learn more: Send and receive a fax

Keep analytics filters visible

Page-level filters remain visible when you change the Contact Center type. An information banner adds guidance.

• Learn more: Analytics charting data

Fixes

Call routing after an agent declines

Resolved an issue where a call could go to the fallback destination after one agent declined, even when other agents were available.

Live Dashboard conversation counts

Corrected Live Dashboard conversation counts so ringing calls are not counted as active conversations.

Failover voicemail notifications

Resolved an issue where email and app notifications could be missing for voicemails received through failover routing when transcription was enabled.

Meeting chat in full-screen mode

Resolved an issue with closing meeting chat in full-screen mode in the desktop app.

Executive Assistant settings

Resolved an issue where the Executive Assistant section could be unavailable in Office Settings or user settings.

Message notification behavior

Resolved issues affecting message notification sounds and the display of notification bubbles.

Knowledge content processing in the US region

Resolved an issue affecting the processing of new or updated knowledge content in the US region.

Custom MCP connector credential updates

Resolved connection errors that could occur after an administrator updated a custom MCP connector’s sign-in credentials.

Availability

Planned updates will roll out in stages. Availability varies by feature and account.