Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on September 30, 2026.
Improvements
Dialpad AI is now available in more languages
Dialpad AI now offers full AI feature support in Dutch, French, German, Italian, Japanese, Korean, Portuguese, and Spanish, making it easier for global teams to use Dialpad AI in their preferred language.
Join upcoming meetings faster
See meetings starting within the next five minutes from the calendar header, then use the notification to join scheduled or overlapping meetings quickly.
Customize notifications for digital conversations
Admins can now choose how agents are notified about new digital conversations, including push notifications and repeating sounds. Selecting a notification takes the agent directly to the conversation.
Send up to 50 SMS messages at once
Bulk SMS makes it easier to reach more people at once. Upload a CSV to add recipients and send up to 50 SMS messages in one go.
Send follow-up SMS messages with Digital Outbound Agents
Digital Outbound Agents can now send SMS messages, helping you automate follow-ups and continue engaging with customers after a call.
Get AI Recaps for digital conversations
AI Recaps are now available for digital conversations, giving you an automatically generated summary after each session. Email conversations aren't currently supported.
Ring multiple Contact Center agents at once
With Simultaneous Ring, incoming calls can ring multiple eligible agents simultaneously. The call connects to the first agent who answers, helping reduce wait times and missed connections.
Adjust WFM forecasts when call volumes change
WFM can now detect when actual volume is higher than forecast and suggest a staffing adjustment. Review the suggested changes, make any updates you need, and recalculate staffing for that period.
Forecast and track adherence for digital Contact Centers
WFM forecasting and adherence now support digital interactions, including web chat, email, SMS, and WhatsApp. Digital activity can be included in forecasts, adherence tracking, and performance reporting alongside voice interactions.
Show agents useful lead context in Dialpad Dialer
Choose which custom lead and campaign fields agents see when a Dialer call connects. This gives agents important customer context, such as account or deal information, right when they need it.
Reduce duplicate off-duty alerts
We’ve simplified off-duty notifications for agents assigned to multiple Contact Centers. Instead of receiving a separate email for each Contact Center, off-duty alerts are now consolidated into a single notification.
Automatically assign Salesforce calls when agents are unavailable
Set fallback users or queues in Salesforce to automatically route and assign calls when the primary agent isn't available.
Create Dialer campaigns using Salesforce Contacts
Salesforce Contacts can now be used as a lead source for Dialpad Dialer campaigns. Company admins can map Salesforce Contact fields to Dialer lead fields, and campaign admins can choose Contact or Lead lists when creating a campaign.
Critical bug fixes
Call transfer bug
Some users reported that Mainline calls returned to the queue after being transferred using an extension. This has been fixed!
Contact search bug
A few users reported that shared contacts didn't appear when other users searched for them by name. We've fixed this.
Call transcripts bug
Some users reported that their selected AI language wasn't displayed in the transcript panel during calls to Departments, Contact Centers, or Mainlines. This has been fixed!
Zendesk ticket bug
A few users reported that Dialpad-created Zendesk call tickets showed the wrong requester or assignee. We've fixed this.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!