Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on June 3, 2025.
New
Customer data step
The Customer Data step is now available in IVR workflows for defining caller-specific data without using expert mode. You can configure up to 10 key-value pairs to pass customer context to agents and supervisors, which will be displayed during live calls.
EAP Feature
This feature is currently in the Early Adopter Program. Please reach out to your Customer Success Manager for more information about this feature.
Suppress Porting Notification
Admins have the option to disable auto-generated porting emails at the office level. Ideal for teams that prefer fewer notifications during deployments or are using Dialpad behind Microsoft Teams or other CRMs.
EAP Feature
This feature is currently in the Early Adopter Program. Please reach out to your Customer Success Manager for more information about this feature.
Manual call recording
Manual recording controls let you start and stop recordings as needed, so you can capture key moments or pause when privacy matters.
Improvement
Shared line call recording
When call recording isn’t enabled for a shared line, any recordings started manually by an operator now go straight to the shared line inbox, making them easier for admins to access.
Critical bug fixes
Global caller ID bug
Some users reported that their global caller ID was automatically switched from the main line to their direct line. This has been fixed!
Call parking bug
A few users reported that the hold music continued to play even after the call was unparked. We’ve fixed this.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!
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