Dialpad's desktop app and web portal are designed to live at the center of your business comoggmunications, and we're always rolling out product updates containing new features, improvements, and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on November 11, 2025.
New
Messaging Analytics report
Stay in the know with the new Messaging Analytics report. Quickly check how your team’s SMS and MMS are doing, keep an eye on delivery health, and see agent activity at a glance, all in one simple, insightful dashboard.
Flex or co-term licenses when provisioning
You can now choose the license type that fits your needs when adding seats. Go with a Co-term license to stay on your current contract, or pick a Flex license for flexible, month-to-month billing.
Screen recording for trainee
Boost your coaching process with screen recording. Capture both audio and on-screen activity from trainee calls to review, train, and improve performance more effectively.
Admin controls for messaging access
Take control of messaging access. Admins can now decide who can send or receive SMS and MMS across main lines, departments, contact centers, and personal numbers, and toggle access on or off anytime for added security.
EAP feature
This feature is currently in an Early Adopter Program. Please reach out to your Customer Success Manager for more information.
Schedule a message
Schedule a Message lets you write texts in advance and choose when they’re sent. It’s an easy way to stay organized, reach people at the right time, and keep your messages professional.
EAP feature
This feature is currently in an Early Adopter Program. Please reach out to your Customer Success Manager for more information.
Improvements
Manage agents across multiple contact centers
You can now easily assign agents to contact centers across multiple offices, making it simpler to manage roles and assignments in bulk.
Call queue failover
We’ve upgraded our failover system to keep you connected, even during rare cloud disruptions. Calls to contact centers, departments, and main lines will automatically route through backup infrastructure to ensure smooth, uninterrupted service.
Custom AI Scorecard questions
Create custom AI scorecard questions that understand context, not just keywords. This upgrade delivers more accurate and consistent QA results, helping teams focus on insights instead of setup.
EAP feature
This feature is currently in an Early Adopter Program. Please reach out to your Customer Success Manager for more information.
Expanded support for manual port requests
Admins now have more flexibility when managing number transfers! You can submit manual port requests for Toll-Free, US Local, and International numbers directly from the admin portal, all in one place alongside existing automated options.
EAP feature
This feature is currently in an Early Adopter Program. Please reach out to your Customer Success Manager for more information.
Critical bug fixes
Conversation thread bug
Some users reported being unable to access a conversation thread shared from a channel. This has been fixed!
Note logging bug
A few users reported they were getting an error when logging notes in Zoho. We’ve fixed this.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!
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