Combine your productivity tools and get work done. You can start Zoom meetings with a click from within Dialpad. With easy access to join, you can seamlessly switch from Dialpad to Zoom to hold your meeting.
Let's dive into the details
Who can use this
Dialpad’s Zoom integration is available to Dialpad Support and Dialpad Sell users.
If you have any questions about your plan, reach out to your Customer Success Manager or Dialpad Customer Care.
Enable the Integration
First things first, Zoom needs to be enabled for your company.
To enable Zoom, go to your Dialpad Admin Settings.
- Select My Company
- Select Integrations
- Navigate to Zoom
- Select Options > Connect
- Follow the Zoom authentication prompts and select Allow
Tip
Companies with only one Office can enable Zoom from the Integrations section of their Office Settings.
Start a Zoom Meeting
Zoom meetings can be started from the Video Call icon within the contact view.
- Choose any contact in Dialpad
- Select the dropdown on the video icon
- Select Zoom
You can also type /zoom in the chat window to generate a zoom invite card.
Join a Zoom meeting
Joining a Zoom meeting couldn't be easier.
- For users within Dialpad, simply click Join call within the conversation
- For PSTN invite recipient(s), a Zoom meeting URL would be sent over text message (US/CA only).
- Zoom must be installed on the desktop in order to launch the call.
After the call ends, the invitation card automatically updates to show that the call has ended.
Disable the Zoom Integration
To disable the integration for all users, go to your Company Settings.
- Select Integrations
- Navigate to Zoom
- Select Options > Disable
Frequently asked questions
Do I have to be the Zoom Admin to enable the integration?
Yes. To enable the integration, you’ll need to be a Zoom and Dialpad Admin. Individual users do not have to be Admins.
Why can't my user send out an invite?
We check for a user's account based on email. Please confirm that their email address in Dialpad matches the one they have in Zoom.
Do Zoom meetings appear in Dialpad Analytics?
Zoom meetings will only appear in Dialpad Analytics if you dial in to your Zoom meeting audio from Dialpad using a phone access number. If you connect to audio through the Zoom app or web app, they will not show up in Dialpad Analytics.
I’m not based in the US/Canada. Why can’t I send an invite to a PSTN number?
Dialpad currently supports texting within the US/CA only.
Can I start Zoom meetings using my Dialpad mobile app?
Yes! While we don’t have a quick start button, conference invites can be sent out by sending a /zoom message on mobile.
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