Error 103 means a Poly device cannot reach or receive responses from the server, often because firewall rules block access. Review Network Recommendations and allow required domains, ports, and protocols.
Error 103
This error means that the Poly device has a network connection and knows how to get hold of the server, but it cannot reach the server or cannot receive responses from the server to its requests.
Possible causes:
- One or more firewall rules are blocking access to our services.
Troubleshooting:
- Review the Network Recommendations article for a list of domains, ports, and protocols to add to the Allow rules in the network firewall.