Error 101 occurs when a Poly device cannot obtain an IP address. Check or replace the Ethernet cable and contact IT about network connectivity.
Error 101
This error appears when the Poly device is unable to secure an IP address from the local network.
Possible causes:
- The Ethernet cable is partially or completely disconnected from the device or the nearest Ethernet port.
- The DHCP server is not reachable from the current connection.
Troubleshooting:
- Remove and re-insert the Ethernet cable.
- Replace the Ethernet cable.
- Check with the IT team about the local network status.