Export Guide: Total Number of Calls

Unlike statistic logs, call logs provide detailed information about each call. This includes the date, time, route, and the number of the person you called. This makes it easier to organize and gather more specific details about your calls.

Let’s dive into the details.

Who can use this

Dialpad admins and users with Analytics permission can export office-wide data.

Individual users can export their own analytics data.

Refer to our Pricing Page to see if you have access to this feature. If you have any questions about your plan, reach out to your Customer Success Manager or Dialpad Customer Care.

Tip

It's more convenient to use the statistic logs if you only want to tally the total number of calls.

Call count by category - office

Firstly, export your call logs by heading to your admin portal at Dialpad.com then, navigate to the Analytics section

1. Select This office filter

2. Select a desired date range

3. Select Export (.csv)

4. Select Call Logs

5. Select Send Report

You'll receive a download link with a CSV file containing the call logs.

Then, filter your spreadsheet to know the number of calls for a specific call category

1. Navigate to the Category column

2. Select a specific call category

3. Navigate to the Target_type column

4. Select User filter

That's it! The call category for all your users in your office will be displayed. To find out the total number of calls, you can use the Excel function =counta(range).

Tip

If department calls are set up for simultaneous routing, and one operator answers, the operator who didn't answer will be marked as a missed call in the call log.

Call count by category - group

Using the exported call log file, find the total number of calls from your department or contact center by following these steps

1. Navigate to the Category column

2. Select a specific call category

3. Navigate to Target_type column

4. Select a group filter

Tip

You can filter type by choosing Inbound or Outbound under the Direction column.

Call count by category - user

Find out the total number of calls by a specific user, follow these steps using the exported Call Log file

1. Navigate to the Category column

2. Select a specific category

3. Navigate to the Target_type column

4. Select the User filter

5. Navigate to the Name column

6. Select a specific user