BI Reporting: Digital Customer Sessions Volume by Channel

Dialpad's Digital Customer Sessions Volume by Channel report provides insight into how many digital customer sessions your team handles across each messaging channel, grouped by channel type.

It displays the volume of unique customer sessions over time, broken out by webchat, WhatsApp, SMS, and other configured digital channels. The report helps you understand which channels customers use most and how digital demand trends over time.

Let's get into the details of this report.

Who can use this

You must be a Company Admin or have Analytics-specific permissions to use the Dialpad Business Intelligence (BI) add-on. Refer to our Pricing Page to see if you have access to this feature. If you have any questions about your plan, reach out to your Customer Success Manager or Dialpad Customer Care.

Default Filters

This report contains 3 default filters:

• Digital Customer Sessions Created Time

• Digital Customer Sessions Session Channel (channel type)

• Digital Customer Sessions Session Channel (channel attribute)

Visualization Type

The Digital Customer Sessions Volume by Channel report is a templated report displayed in a bar graph format. The configured channels will show up on the visualization.

Select Settings (the gear icon) > Download to save your data to your computer, with multiple formatting and selection options.

Data Dictionary

This report contains unique Analytics definitions —  read through the following table to learn more about the data in your report.

Note

For more information on BI's datasets and notable concepts, be sure to review this Help Center article.