Make a Call

Dialpad offers several ways to make a call — from the main dialer, from a contact name in a group message or thread, or from the conversation view.

If you're looking to make a call from another type of device, visit our Help Center articles on iOS, Android, and desk phones.

Let's take a look at all the ways you can make a call in Dialpad's desktop app.

Call from the main dialer

1. Select the Phone icon
   

2. Enter a contact's name or a phone number

3. Select the contact name, or press Enter to start dialing

Tip

To change your caller ID, select Change before dialing the number.

Note

Contact Center users without a direct line can only place outbound calls via the contact center's shared line.

Call from conversation view

To place a call from the conversation view, go to the conversation and select the Phone icon.

Dialpad will immediately dial the contact.

Call from a hover action card

Hover action cards let you quickly connect with someone from a group chat or channel.
Simply hover over their name and select Call.