Make & Receive a Video Call

Sometimes a little face-to-face makes all the difference.

Dialpad and Dialpad Meetings are fully integrated for video conferencing, but you can also use the Dialpad app to launch quick, one-on-one video calls.

Let's take a look at video calls in Dialpad.

Who can use this

Video calling from within the Dialpad app is available for Dialpad users calling other Dialpad users within their company.

Start a video call

To start a video call from the Dialpad app, navigate to a conversation thread and select the More Menu beside the Video icon.

You have two options:

1. Place the video call using Dialpad Meetings

2. Place the video call using the Dialpad app

Select your preference, and Dialpad automatically dials your contact.

When the contact answers, their video will be displayed on the screen.

Receive a video call

Select Answer when you receive the Incoming video call notifications at the top left or top right corner of your Dialpad app to receive a video call.

Top-Left	Top-Right

You can also answer a video call using the pop-up alert outside the Dialpad app.

If you don't want to answer a video call, select Decline.

Video call controls

Dialpad provides these controls during video calls:

• Mute/Unmute

• Video On/Off

• Screen Share

• Full Screen

• Pause

• Hang Up

Frequently asked questions 

Why don't I see the video call icon beside every contact?

Video calling from within the Dialpad app is available for Dialpad users calling other Dialpad users within their company. If your contact is an external (non-Dialpad) contact, you'll need to use the Dialpad Meetings app to video conference with them.

Why don’t I see the AI icon during one-on-one video calls?

Dialpad AI isn’t supported for one-on-one video calls in the Dialpad app.