Desk phones can place outbound Contact Center calls when a direct line is assigned. License type determines availability and potential usage charges.
Can I use a desk phone to place outbound calls on my Contact Center?
Yes — if you choose to add a direct line to your Contact Center user, then the user will be able to place outbound calls on a desk phone.
If you are having issues making outbound calls on your desk phone, check your license type with your Admin.
Will it cost me money to call from a desk phone?
This will also depend on your license type. Call usage for Contact Centers may be subject to usage charges.