iOS Best Practice Tips

  • Updated


Ai Voicehelps you stay connected with a cloud phone system that works in real-time, across all your existing devices, to deliver voice, video, and messages.

Let’s take a closer look at 5 best practice tips for getting the most out of the iOS app.

Don't forget to update your app so that you can enjoy all of our newest features! We are currently running on v5.12.0

Tour the App

For the most part, the iOS app is fairly similar to the desktop app in terms of layout. Your first view is your Recent conversations will include:

  • Recent calls (includes placed, received, and missed)
  • Recent messages (includes faxes)


You’ll also see icons for your Inbox, Contacts, and Departments (if you’ve been assigned as an Operator). If you have unread notifications, you’ll see the badge count appear on your Recent or Department icon.

Tap on the + icon to pull up your quick action menu that includes:

  • Add Contact
  • New Message
  • New Call

Lastly, tap on your profile photo to pull up your iOS profile and setting options, including:

  • Do Not Disturb
  • Custom Status
  • Outbound ID
  • Notification settings
  • HD calling settings

Managing Contacts 

 For times when you receive a call or message from a new contact, the iOS app will give you the option to either:

  • Add the number as a new contact
  • Add the number to an existing contact
  • Mark the number as spam / block the number


For new or recently edited contacts, Ai Voice will automatically sync across your devices so the next time you search for that name, you’ll have the contact (and any connected integrations) right where you need it.

Have a favorite contact? Tap the contact to view the conversation thread then tap View Profile to display the ability to star them. Favorite contacts appear at the top of your Recent list.

For spam and call blocking, you’ll have the option to:

  • Block and allow voicemails
  • Mark as spam
  • Block all communications

Check Your Voicemails

Just like your desktop app, your voicemails are stored under your Inbox.

Tap on a voicemail to display options that include:

  • Play audio
  • Reply
  • Call back
  • Delete

And if you’re on the PRO or ENT Ai Voice plan, you’ll automatically see your voicemail transcription right below the audio playback options.

Adjust Your Caller ID

Ai Voice gives you options to adjust both your inbound caller ID as well as your outbound. Let’s take a quick look at both.

Inbound Caller ID

Before following these steps, make sure to login to

  1. On your Profile select Your Devices

  2. Select Advanced Options

  3. On the menu that appears, select how you want inbound calls to appear on your device

  4. Click Save Changes to confirm

Outbound Caller ID

  1. On the iOS app, either tap New Call from the + menu or tap the phone icon wherever it appears

  2. Tap the drop-down arrow next to your name to display all caller ID options

Setting your caller ID here will only apply to that specific call. To change your caller ID globally (meaning for all calls), you can navigate to your iOS profile then Outbound Caller ID.

Keep in mind that this will apply to all your Ai Voice calls, even if you place them on another device (ex: laptop or desk phone).

Check Your iOS Settings


Just like your desktop app, you have access to control how notifications for things like calls or voicemails appear on your iOS device.

Find these options under your iOS profile > Receive Notifications For. By default the options listed below will be toggled ON.

HD vs. Carrier Calling

If using a company issued device, check with your admin about whether they’d prefer you to stick with HD vs carrier calling.

The iOS app gives you the option of how you’d like outbound calls placed—either through HD calling or through your carrier.

You’ll see the option to set HD vs carrier calling for:

  • Received calls
  • Placed calls
  • Choose before each call (outbound only)

Regardless of what option you select, your Ai Voice account will automatically log your call activity so you can go back to it anytime you need.