Android Best Practice Tips

Ai Voice helps you stay connected with a cloud phone system that works in real-time, across all your existing devices, to deliver voice, video, and messages. Let’s take a closer look at 5 best practice tips for getting the most out of the Android app.

Tour the App

For the most part, the Android app is fairly similar to the desktop app in terms of layout. Your first view is your Recent conversations will include:

• Recent calls (includes placed, received, and missed)
• Recent messages (includes faxes)  

• Add Contact 
• New Message
• New Call

Tap on your profile photo to display your Do Not Disturb toggle (including timer), Inbox, Contacts, any Departments that you’ve been assigned as an Operator. 

If you have unread notifications, you’ll see the badge count appear next to Recent or any Departments. 

In addition, tap on Settings to view: 

• Outbound Caller ID 
• HD calling options 
• Notifications 

Managing Contacts

For times when you receive a call or message from a new contact, the Android app will give you the option to either: 

• Add the number as a new contact 
• Add the number to an existing contact
• Mark the number as spam / block the number
  

For new or recently edited contacts, Ai Voice will automatically sync across your devices so the next time you search for that name, you’ll have the contact (and any connected integrations) right where you need it.

Have a favorite contact? Tap the contact to view the conversation thread then tap i to display the ability to star them. Favorite contacts appear at the top of your Recent list. 

For spam and call blocking, you’ll have the option to: 

• Block and allow voicemails 
• Mark as spam 
• Block all communications

Check Your Voicemails

Just like your desktop app, your voicemails are stored under your Inbox.

Tap on a voicemail to display options that include:

• Play audio
• Reply
• Call back
• Delete
  

And if you’re on the PRO or ENT Ai Voice plan, you’ll automatically see your voicemail transcription right below the audio playback options.

Adjust Your Caller ID

Ai Voice gives you options to adjust both your inbound caller ID as well as your outbound. Let’s take a quick look at both.

Inbound Caller ID

Before following these steps, make sure to login to www.dialpad.com

1.  On your Profile select Your Devices
2. Select Advanced Options
3. On the menu that appears, select how you want inbound calls to appear on your device
4.  Click Save Changes to confirm

Outbound Caller ID

1. On the iOS app, either tap New Call from the + menu or tap the phone icon wherever it appears
2. Tap the drop-down arrow next to your name to display all caller ID options
   

Setting your caller ID here will only apply to that specific call. To change your caller ID globally (meaning for all calls), you can navigate to your Android profile > Settings > Outbound Caller ID. 

Keep in mind that this will apply to all your Ai Voice calls, even if you place them on another device (ex: laptop or desk phone).

Calls from the Android Dialer

In addition to setting your outbound ID through the Ai Voice app, you’ll also have the option of defaulting to use a specific ID when placing calls with your native Android dialer (meaning outside of the Ai Voice app).

Options include:

• Use Ai Voice caller ID
• Use mobile number
• Ask before each call