Front App + Dialpad

Let's take a look at how this integration between Front and Dialpad works.

Who can use this feature?

Dialpad’s CTI integration within Front is available to customers who are on the Standard, Pro, or Enterprise plans; however, the call logging feature is available only on the Pro and Enterprise plans as it requires a company-based API key.

Front users can set up a Dialpad Inbox in Front using a company API key.

To set up this integration, you'll do so through Front rather than through Dialpad.

Enable the Integration

  • From Front, navigate to SettingsIntegrations.
  • Find Dialpad in the list and select the toggle to enable the in-app Dialer, then select Save
  • Open the Dialpad plugin through your integrations panel to make or receive calls and send or receive SMS texts through your Dialpad number; you can also view call and text history with a specific Dialpad contact

Like other integrations, you need to be a Front Admin in order to set up the integration.

Use the Dialpad CTI in Front

Use_Front_CTI.png

Once your Front Admin has enabled the integration, you should see Dialpad in your integrations panel to the left. Click on the Dialpad logo to login to your account and start making calls directly from Front.

The Dialpad widget also houses general app settings that users will be familiar with using the desktop app. Those include:

  • Profile settings 
  • Caller ID toggle 
  • DND toggle 
  • If applied, Custom Off Duty Status' for Call Center
  • Call screen/search 

Make a Call

Front_make_a_call.png

From Front, navigate to Dialpad (integrations panel)Place A Call and enter a name or number.

Front_make_a_call_2.png

You can also search for a contact first, and then select the Phone icon in your conversation thread view.

Don't forget, when you receive a call, you will need to click into the Dialpad CTI to answer.

Send a Message

From Front, navigate to Dialpad (integrations panel) > Search icon to enter a name or number. You'll then select the Phone icon to start dialing.

Front_send_a_message.png

Set Yourself to Do Not Disturb (DND)

From Front, navigate to Dialpad (integrations panel) > Your Profile > Do Not Disturb. Select Disable to turn off Do Not Disturb.

Front_DND.png

 

Frequently Asked Questions (FAQs)

I am our Dialpad Admin, can I create additional Dialpad accounts from the Dialpad <> Front App integration?

No, you will need to login to Dialpad.com and add users there. 

Does the Front integration support logging Dialpad messages to Front?

No, only calls.

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