Geographic Routing

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Configure GEO Routing

Once enabled by your team, Admins can navigate to Admin Settings > Geo. Routing and follow these steps:

1. Add a local or toll-free number for this Geographic Router

 

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2. Add a routing rule to specify what area or country codes you want to route calls from, and to which Call Center you want those to go to.

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See our example here, we’ve set calls from San Francisco to go to the West coast Call Center and calls from NYC go to the East coast call center.

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3. Add a fallback rule, which is the Call Center where calls will be sent if the incoming phone number doesn’t match one of the rules.

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